Modern Care
The world's leading digital-first, proactive customer experience solution.

Explore Modern Care's Products

Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

Explore Modern Research's Products

Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

Explore Modern Marketing's & Advertising's Products

Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data


Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

The only Unified-CXM platform for enterprises powered by industry-leading AI.

Explore the Platform

Sprinklr Intuition

Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.

AI Studio

Create customized, powerful AI text classification models easily — without coding.


Visualize real-time data on command centers, retail signage, stadium screens, and more.


Build on-brand, shareable digital presentations that update with real-time data automatically.


Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.


Experiment and learn in an isolated test setting that mimics your live production environment.

Active Data Retention

Store Sprinklr data for customized time periods to meet business or compliance needs.


Integrate data and execute processes with external systems using RESTful web APIs.

All Products
33 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Brand Management

Leverage a unified view of the customer to help you protect, grow, and manage your brand

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Suites

Consolidate all of your social media needs on the only unified social suite

Case Management

Streamline case handling to reduce costs and accelerate time-to-resolution

Customer Engagement

Create a frictionless service experience no matter which channel customers use

Ticketing System

Deliver customers to the right agents—so you can reduce cost-per-interaction

Our Story
Culture & Talent
Investor Relations
Contact Us

Sprinklr Unveils Eight New Products and a Simplified UX

New ‘Space Experience’ UI/UX makes Sprinklr simpler, faster, and easier to use;Availability of new products rounds out the first unified platform for CXM, announced earlier this year

NEW YORK – October 4, 2017Sprinklr, the first unified customer experience management platform for the enterprise, today announced the general availability of eight new integrated products within the Sprinklr Experience Cloud:

Social Cloud:

  • Comprehensive & Enhanced Social Listening: With deep access to Twitter’s data platform and enhanced artificial intelligence, gain an instant, company-wide view into the topics, audiences, and tactics driving the market by listening across global digital channels.

  • Sprinklr Display: With dozens of out-of-the-box templates and the ability to control displays from any mobile device, transform social media data into visualizations that surface actionable insights and drive business value.

Marketing Cloud:

  • Content Marketing: With a global marketing calendar of record, bring together strategy, execution, and reporting in one platform to increase brand reach, campaign effectiveness, and content reuse.

  • Advocacy Marketing: With self-service administration and management of a branded digital destination, drive brand affinity by identifying, activating, and engaging advocates.

Advertising Cloud:

  • Paid Media Advertising: With sophisticated automation, increase return on ad spend by planning, executing, analyzing, and optimizing advertising across paid, owned, and earned.

Research Cloud:

  • Location Insights: With listening insights and industry-specific text analytics to quickly identify, prioritize, and implement high-impact improvements to increase customer satisfaction in real time.

Commerce Cloud:

  • Ratings and Reviews: With ratings, reviews, and replies automatically brought into Sprinklr monitoring dashboards, sell more by leveraging user generated content.

Care Cloud:

  • Social Care: With layouts designed from both the agent and supervisor point-of-view, increase efficiencies and usability with infinitely customizable workflows that enable more personalized care.

Sprinklr also announced its new Space Experience design architecture and user interface. Space Experience makes Sprinklr simpler, faster, more intuitive and easier to use.

“We’re living in a new world where the old rules don’t apply,” said Ragy Thomas, Founder & CEO, Sprinklr. “We saw that from the start, and designed a new class of enterprise software to solve it. Today, I’m proud to unveil version one of the CXM platform we’ve always aspired to build, giving companies – for the first time – the ability to communicate externally across channels and collaborate internally across silos to deliver more human experiences at scale.”

“After seven years of work building the first unified platform for customer experience management behind the scenes, and almost two years of front-end development to create a user experience to match it, this release is a milestone in the evolution of Sprinklr’s platform,” said Pavitar Singh, CTO, Sprinklr.

In April, Sprinklr made a major push from social media management to customer experience management (CXM), announcing the extension of its platform as clouds for customer-facing functions – marketing, advertising, research, commerce, and care – providing each with the solutions required to thrive in a social world where customers are in control.

Today, Sprinklr is building on that commitment with new products in each of those five clouds, rounding out the Sprinklr Experience Cloud as the first unified CXM platform for the enterprise with a foundation in social.

Comments on the News

  • “A few years ago we did a social media audit to revisit the technology we were using to create an engaging digital presence across our channels. We decided we needed a comprehensive Social Media Management platform that we could scale with,” said Josh Machiz, Chief Digital Officer, Nasdaq. “We picked Sprinklr for many reasons, but scalability was a big deciding factor. We’re looking forward to taking advantage of Sprinklr’s constantly evolving platform to manage fast-paced social environments”.

  • “The most important factor in the brand-customer relationship is the ability to deliver consistency in experience across the entire customer journey. Few brands have achieved this due to internal siloes and disconnected technology,” said Jerry Nichols, Global Head of Performance Management for SAP. “With Sprinklr, teams all have the same view of the customer, with data from every single customer touchpoint in one place. This creates a better customer experience, and by extension – a more valuable brand.”

  • “If you are not focused on customer experience, you are working on the wrong thing. Customer experience forms the foundation for everything a company does – everything from product, to finance, to supply chain management, to human resources, and more,” said Charlene Li, Principal, Altimeter Group. “In order to make customer experience management part of everyone’s job, companies need to replace legacy systems and invest strategically in technology platforms that provide insights to the front lines of the organization so that they can take action in near real time.”

Additional Information:

About Sprinklr

Sprinklr is the first unified customer experience management platform for the enterprise. We help the world’s largest brands reach, engage, and listen to their customers on Facebook, Twitter, and 23+ other social channels for the purposes of marketing, advertising, research, care, and commerce. Sprinklr does all of that on one unified platform, which integrates with legacy systems and allows siloed teams to collaborate to deliver a seamless experience to every one of their customers across any channel — at scale. Headquartered in New York City with 1,400 employees in 19 offices, Sprinklr works with 1,200+ global companies including Nike, McDonald’s, Microsoft, P&G, Samsung, more than 50% of the Fortune 50, and nine out of ten of the world’s most valuable brands. Its partners include SAP, IBM, Microsoft, and many others across the CXM ecosystem. For more information, visit or chat with us at@sprinklr.


Modern CareModern ResearchModern Marketing & AdvertisingSocial Engagement & SalesUnified-CXM PlatformEducation ExperienceCitizen Experience


Our ServicesTrainingPartnersAgencyDeveloper Portal
PrivacyCookie PreferencesModern Slavery StatementIndex EgalitéTerms