Modern Care
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Manage customer care on 30+ digital channels from one AI-powered platform
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
Modern Research
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Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
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Modern Sales & Engagement
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Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Modern Marketing & Advertising
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Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
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Deliver seamless customer service experiences across 30+ digital channels
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Real-time voice of customer insights on digital and traditional channels
Save time, manage brand risk, and increase ROI with AI-powered insights
Plan, manage & measure brand content across 30+ channels from one platform
Help customers learn from each other — and reduce agent workloads
Consolidate all of your social media needs on the only unified social suite
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Sprinklr Wins TSIA STAR Award for Innovation in Support Services Automation
Award recognizes Sprinklr’s unparalleled focus on customer support through its Sprinklr Modern Care product, particularly in the face of COVID-19
NEW YORK, NY — September 17, 2020 – Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, today announced that it has won the 2020 TSIA (Technology & Services Industry Association) STAR Award. This recognizes the Sprinklr Global Customer Care team for providing exceptional 24/7 customer support through Sprinklr’s Modern Care product.
With Sprinklr Modern Care, the Sprinklr customer care team is able to provide omnichannel customer service through email, live chat, social channels and the Sprinklr Community. As a result, Sprinklr has achieved the following milestones:
75% decrease in support resolution time.
51% decrease in bug fix time to release.
18% increase in overall customer satisfaction.
70% decrease in time to resolve through cross-functional team collaboration of Sprinklr’s Global Customer Care Team, Customer Success, Engineering, Managed Services, and Sales.
“By transitioning our customer care team to Sprinklr Modern Care, we were able to take advantage of AI capabilities, customizable CSAT surveys and in-platform live chat for deep insight into the customer experience,” said Vivek Kundra, Chief Operating Officer, Sprinklr. “As a result of our efficient automation process, Sprinklr’s case resolution time decreased by 75%, driving an 18% increase in customer satisfaction.”
For 30 years, the STAR Awards have been one of the highest honors in the technology and services industry, recognizing commitment to outstanding innovation, leadership, and excellence. Sprinklr won the award after a rigorous evaluation process that highlighted the company’s success using Sprinklr Modern Care to automate customer support.
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About Sprinklr
Sprinklr (@Sprinklr) is the Customer Experience Management (CXM) platform for modern enterprises. We help organizations listen to, engage, and reach customers and citizens across 25 social channels, 11 messaging channels, and hundreds of millions of forums, blogs, and review sites. Sprinklr is a global company with 1,900 employees helping the world’s most valuable enterprises make their customers happier.