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The world's leading digital-first, proactive customer experience solution.

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Reduce costs by automating routine inquiries with conversational AI bots

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Automate workflows and processes — and drive more first-contact resolutions

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Empower agents and customers with direct access to the answers they need

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Social Listening

Real-time voice of customer insights on digital and traditional channels

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Analyze your content’s performance vs. competitors and best-in-class brands

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AI insights from reviews & social: How customers feel about your products

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Real-time, location-based analysis of face-to-face brand experiences

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Real-time visual intelligence that powers meaningful connections on digital

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Connect stories across social & news for a complete measure of earned media

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Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

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Save time, manage brand risk, and increase ROI with AI-powered insights

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Get a unified view of campaign performance on 30+ channels & 3rd party data

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Encourage, measure, and optimize employee advocacy for your brand on social

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Sprinklr Intuition

Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

Display

Visualize real-time data on command centers, retail signage, stadium screens, and more.

Presentations

Build on-brand, shareable digital presentations that update with real-time data automatically.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

Active Data Retention

Store Sprinklr data for customized time periods to meet business or compliance needs.

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Integrate data and execute processes with external systems using RESTful web APIs.

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30+ channels of AI-powered analysis, prediction & suggestions—in one place

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Manage customer care on 30+ digital channels from one AI-powered platform

Social Suites

Consolidate all of your social media needs on the only unified social suite

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Streamline case handling to reduce costs and accelerate time-to-resolution

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Create a frictionless service experience no matter which channel customers use

Ticketing System

Deliver customers to the right agents—so you can reduce cost-per-interaction

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Global Study Reveals Over 90% of Organizations are Missing Key CXM Capabilities to Drive Business Results 

Research highlights how companies are approaching customer experience management and the technology challenges they face

86% of respondents would implement a unified customer experience management platform if it was made available to them

NEW YORK, NY — September 15, 2021 – Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today released the results of its commissioned study conducted by Forrester Consulting to explore how decision makers are using data insights to deliver better customer experiences.  

The study, Boost Customer Experience Success With A Unified Approach, reveals that customer experience (CX) is a priority for 82% of decision makers, yet over 90% said they are missing key capabilities in their current technology stack to support a CX strategy that drives business results. These key capabilities include advanced AI to manage risk and efficiency, better data privacy, and ability to share insights with different customer-facing departments.

Additional key findings after surveying more than 300 global decision makers: 

  • Companies don’t have effective customer experience management technology. As a result of missing key capabilities in their tech stack, nearly 50% of respondents said that current tools don’t provide a comprehensive, single view of the customer and nearly 50% said they don’t have a great way of understanding unstructured data (blogs, forums, ratings, reviews, social media mentions). 

  • Companies are struggling to deliver great customer experiences. Over 70% of customer experience decision makers said that quickly resolving customer issues across digital channels and acting on competitive insights was very important. Yet less than 30% said that their organizations execute these capabilities well. 

  • 86% of respondents would implement a unified customer experience management platform if it was made available to them. Respondents said that a unified CX management platform would yield a competitive advantage and untapped business benefits.

“Organizations understand that insight-driven strategies are the key to successful customer experience management, yet it’s surprising to see how many are challenged with siloed data, inefficient processes, and a disconnected stack of customer experience tools,” said Ragy Thomas, Sprinklr Founder & CEO. “As the Forrester study showcases, organizations have a tremendous opportunity to invest in unifying their CXM strategy in order to make their customers happier and ultimately grow their business.”

Download the full study here.

About Sprinklr
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

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