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Security is the foundation of every Sprinklr product.


We offer a number of features and support industry-standard controls to help protect your brand. 

Product security

Sprinklr defines user access permissions and takes a role-based access control (RBAC) approach. Customized permissions and configured roles are assigned to users as required.


PCI-Compliant Features


The foundation of our platform is built on ensuring the privacy and security of our customers. Brands who accept credit card payments need a Cardholder Data Environment (CDE) that is Payment Card Industry Data Security Standard (PCI DSS) compliant. When accepting personal information from your customers, ensuring their data is protected is non-negotiable.

Sprinklr is PCI-DSS compliant, which has been validated through third-party review with a qualified security assessor for Attestation of Compliance (AOC). Validation of compliance is performed annually. Sprinklr allows brands to transmit PCI sensitive information from their customers using the Sprinklr Live Chat features, including:

Within a LiveChat, care agents can collect a customer’s credit card data and Personally Identifiable Information (PII) in a PCI compliant secure environment called Secured Forms without moving between other communication channels to collect the information. Saving time and increasing purchase conversations while keeping customers happy and their information protected.


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