Improve Self-Serve rates by 150% with Sprinklr’s Conversational AI Bots
Empower Customers to Solve their Issues within MinutesHumanize your bot experience by providing a conversational interface that delivers quick and personalized responses, reducing wait times, and improving customer satisfaction.
Omnichannel & Multilingual
Build once, and deploy across 25+ channels (including voice) and 100+ languages with an intuitive drag-and-drop UI for discovery, building, testing, deployment, and KPI measurement
Improve AI Accuracy & Resolution Rates without Additional CostsIdentify Top Contact Drivers Quickly & Automate them, thus reducing Agent Expense
Discover Suggested Workflows by Analyzing ConversationsLeverage Sprinklr AI to uncover contact reasons and receive corresponding automated customer journeys as suggestions.
Empower Your Agents
Ensure First-touch Resolution with Omnichannel AI-based Contextual RoutingCollect and pass information so agents are empowered with context
Fuel your Revenue Engine through Automated Product RecommendationsOffer personalised suggestions and promotional outbound engagements through bots to boost your sales.
Stay Ahead Of The Curve
Track Bot Performance via Actionable InsightsContinuously measure containment rate & automatically find emerging issues using unsupervised learning.
Accelerate ‘Time-to-Market’ with Verticalized OfferingsReduce time to launch with pre-built industry-specific bot workflows with the ability to customise it without any code.
Use Case Library
Customized Brand Voice
Choose from a library of 250+ bot templates with AI Intents across top industry verticals to give you a head-start.
Top Brands use Sprinklr as Conversational AI Solution
"We are leveraging Sprinklr’s Conversational AI capabilities to proactively serve customers across social and digital channels and in multiple languages, thereby improving and transforming the overall customer experience with speedier, more effective, and more efficient customer service”
“With Sprinklr’s OCR technology, we can now scan and validate invoices in real time, providing a uniform, seamless experience to our customers. So whether they're talking on the phone or interacting with us through Facebook or Instagram, we can give them the same information within the same amount of time, and that has tremendously helped us improve the customer journey"