Redefine Customer Service with an AI-powered Omnichannel CCaaS Platform
Consolidate your tech stack to a single unified platformLeverage the power of truly blended and omni-channel customer service
Extensive channel coverage
Deliver a superior experience to your customers on their channels of choice with a coverage of 30+ channels and counting.
Empower customers with a robust self service platformEnable customers to solve their queries using AI powered conversational AI, community and Knowledge base
Self help KBs
Self help communities
Provide self-serve and seamless 24*7 support using conversational AI i.e. Chatbots, voicebots across channels like whatsapp, voice, etc
Improve agent efficiency with real time smart assistanceHelp your agents with AI powered automation so that they can focus on delivering superior experiences with enhanced productivity
Unified agent routing
Unified agent desktop
Leverage smart pairing to match the best agent for the case and the customer, or use your traditional routing logic.
Enhance performance with AI powered actionable insightsAnalyze 100% of customer interactions across all channels and leverage real-time workforce optimization to constantly increase contact center efficiency
Real Time monitoring
Contact Center analytics
Quality and Workforce management
Do not miss the SLAs and optimize resource allocation with unified real time monitoring to stay on top of Queues and Agents. Re-assign cases, calibrate agents status as per the need instantaneously.