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How to Evaluate a Generative AI-powered Bot

Generative AI (Gen AI)’s impact of productivity could add trillions of dollars to the global economy says McKinsey’s research. The technology promises to revolutionize customer service by amplifying agent productivity and customer self-service among other use cases. McKinsey estimates a 30 to 45 percent increase in productivity if Gen AI is applied in customer service functions with no increase in costs. 

While this could be a landmark shift in how contact centers operate, business leaders are skeptical of the risks Gen AI brings. The most common risk being inaccuracy of Gen AI powered bots. As a new technology that is yet to be fully tested, business must thoroughly evaluate Gen AI’s capabilities, its limitations and risks before implementing it. 

Our eGuide, ‘How to Evaluate a Generative AI-powered Bot’ provides you with a framework to navigate the risks of Gen AI adoption and successfully implement the technology. 

The eGuide offers: 

• Top five criteria to evaluate a Gen AI-based bot 

• Detailed steps of evaluation and quick checks 

• Examples and key takeaways to ensure a risk-free deployment