Sprinklr & Salesforce Partnership

Reshape your enterprise with Sprinklr and Salesforce

Deliver truly contextual customer experiences through modern channels with Sprinklr – the global leader in unified customer experience management (Unified-CXM) – and Salesforce – the global leader in CRM.

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Unifying CXM and CRM

With Sprinklr and Salesforce, enterprises can incorporate the massive universe of CX data on modern channels with CDP and CRM datasets.

  • Integrate modern channels and unstructured data with the understanding of your customers’ needs.

  • Connect with customers on 30+ modern channels.

  • Achieve flexibility with real-time insights and harness AI to enhance customer experiences.

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Go-to-market partners working together to transform modern enterprises

At Sprinklr, we partner with the industry’s top consultancies and global system integrators – like Accenture – as they help companies continually reinvent themselves. We help organizations integrate, accelerate, and drive customer experiences,  creating deep value for their business.

At Accenture, we are being asked more and more how to bring technology together – and how to structure organizations more effectively – to streamline technology deployments, maximize ROI, and deliver results both internally and externally. Our expanded relationship with Sprinklr and Salesforce will help our shared customers to continually collect data, extract insights, and act in a timely way to deliver exceptional modern experiences.”

Robert Harles
Managing Director and Global Lead, Social Media & Emerging Channels
Accenture Song

Sprinklr + Salesforce Integrations


Sprinklr integrates with Slack to provide users with the ability to review and respond to routed approval requests generated by Sprinklr workflows.

Salesforce Service Cloud Lightning

Sprinklr provides a native integrated social care experience for Sprinklr users directly in Salesforce, supporting omnichannel case management. Unify Customer Service operations by linking contacts, accounts, cases, and response processes.

Salesforce CRM

This integration enables users to bring in leads, contacts, and accounts from Salesforce and use the attributes for segmentation in Sprinklr for social advertising, email marketing, or creating omnichannel journeys.

Salesforce Email Studio

Dynamically access subscriber lists and events to target customers with social advertising.

Salesforce Knowledge

Synchronize your Salesforce Knowledge base with the Sprinklr Knowledge Portal for agent use directly in the Sprinklr platform.

Datorama Salesforce

Pull in Datorama Salesforce campaign performance insights into modern channels, combined with other business metrics, to understand how each campaign drives real business value.

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Discover how integrating Sprinklr + Salesforce can help reshape your business for modern consumers.

Contact us today, and we’ll work with you to create a proposal that transforms your customer experience and maximizes investments in your technology platforms.

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