Explore Modern Care's products
Build and manage an online community integrated into your Care strategy
Respond faster with personalised, data-driven one-to-one customer support
Reduce costs by automating routine enquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes – and drive more first-contact resolutions
Analyse conversations instantly and reveal surface predictions, suggestions and alerts
Empower agents and customers with direct access to the answers they need
Explore Modern Research's products
The real-time voice of customer insights on digital and traditional channels
Analyse your content’s performance against competitors and best-in-class brands
AI insights from reviews and social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social and news for a complete measure of earned media
Explore Social Engagement & Sales Products
Plan, manage and measure brand content across more than 30 channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a one-to-one chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Explore Modern Marketing & Advertising's products
Save time, manage brand risk and increase ROI with AI-powered insights
Get a unified view of campaign performance on more than 30 channels and third-party data
Encourage, measure and optimise employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk and unify reporting
Popular use cases
Deliver seamless customer service experiences across more than 30 digital channels
More than 30 channels of AI-powered analysis, prediction and suggestions — in one place
Manage customer care on more than 30 digital channels from one AI-powered platform
Help customers learn from each other – and reduce agent workloads