SOCIAL CUSTOMER SERVICE

Respond up to 90% faster on social with AI-powered customer care

Unify your customer conversations from 25+ social channels in a single inbox. Use Sprinklr AI+ to ensure quicker resolutions and seamless support for each customer.

The world’s leading brands trust Sprinklr

Never miss a customer issue on social media

Social media is the heartbeat of your business strategy, and it’s critical for delivering great customer service. But brands struggle to efficiently track and respond to customer queries on social media. Your teams need a unified AI-powered solution to proactively listen to customer issues and resolve them in real time.

Deliver 5-star service across all social media channels

Sprinklr AI helps you listen, auto-prioritize, route and resolve customer issues on 25+ social channels from one unified platform.

Go beyond tracking brand mentions

Monitor discussions across platforms, regardless of brand mentions. Utilize AI to categorize conversations, sort them into actionable leads and support queries and prioritize based on intent and urgency for streamlined engagement.

Route cases to the right agent for the best resolution

Use AI to route customers to your best-suited agents, based on their skills and historical performance on different issue types. Configure your routing logic centrally according to dynamic agent capacity and skills.

Respond faster with bots as the first line of defence

Respond quickly to customers with multilingual, human-like chatbots that are built for social channels. Ensure that messages requiring further assistance are promptly and seamlessly handed over to an agent.

Reduce turnaround time with AI

Provide agents with a unified view of conversations across channels. Ensure quality with AI-powered features, like Smart Response, paraphrasing, real-time transcripts and guided paths, while reducing customer waiting times.

Get actionable insights on performance

Unlock real-time insights across all social channels based on feedback, trends and anomalies from customer conversations. Use Sprinklr’s robust reporting capabilities to monitor and report on case volume, agent performance, CSAT and SLA.

WHY SPRINKLR

The power of a unified platform

Manage social customer service at scale with best-in-class capabilities across AI, automation and customizability.

Unmatched channel coverage

Identify, escalate and resolve issues on 3x more channels. You can also add more channels within weeks.

Single inbox

Consolidate conversations happening across multiple social channels with a single view to ensure quick responses, improved agent efficiency and high accuracy.