CRISIS DETECTION & BRAND HEALTH MONITORING

Respond to crises up to 3 times faster

Proactively identify, understand and respond to emerging risks and crises. Nurture trust and build a resilient brand.

The world’s leading brands trust Sprinklr

Safeguard your brand with AI-powered crisis detection

A brand’s reputation is one of its most valuable assets. Crises destroy value and damage reputation, leading to loss of trust among customers, investors and stakeholders. Proactively detect and respond to crises and protect your brand at all times with a comprehensive crisis management solution.

WHY SPRINKLR

The most effective end-to-end crisis management solution

Unmatched channel coverage

Effortlessly integrate 30+ social and digital channels, 400K+ media sources, 1B+ websites and review sites with owned data to listen to customers in real time.

Unparalleled AI

Generate actionable insights with 750+ verticalized AI models. Customize these models to your needs and business terminology to drive best-in-class accuracy of up to 90%.

Swift crisis response

Proactively pause social media posts and content across all channels during crises. Route insights and directly respond to critical messages while staying brand-compliant.

Proactively manage brand reputation and mitigate risks

Don’t miss out on critical brand mentions and identify potential threats before they turn into crises. Leverage Sprinklr's AI-powered solution to strategize and respond in real time.

Monitor brand health across all customer touchpoints in real time

Track brand mentions and KPIs like share of voice, brand awareness, sentiment and engagement across 30+ social channels and media. Identify trends, monitor sentiment and understand what resonates with your audience.