AUTOMATIC CALL DISTRIBUTOR SYSTEM
Customers are more empowered than ever, but what they don’t have is time. That’s why an AI-powered automatic call distributor (ACD) system is critical. Modern Care goes beyond voice to rapidly prioritise and route messages from email, chat, video, SMS, and social media to the right agent, right away — so your customers get great service exactly how they want it: fast.
of customers prefer live chat.
Sprinklr is trusted by the world's biggest brands
Help customers 75% more quickly
Want to increase customer satisfaction? Automate message routing using AI-based rules for keywords, sentiment, intent, and issue type — so customers get to the right agents and resolve issues faster.
Boost agent productivity by 30%
Sprinklr’s AI-powered automatic call distributor system serves as a gatekeeper to agent queues, routing messages, context, and smart answers — all of which empower agents to work more efficiently.
Reduce contact centre costs by up to 30%
Gain the visibility to ensure things move smoothly through the contact centre by monitoring queue-level performance and optimising case handling based on individual agent capacity and performance.
How can an AI-powered automatic call distributor system help you resolve issues at the speed your customers want?
Faster resolution increases customer satisfaction. Automatic call distributor systems are designed to match customer calls and messages with the best available agent in the shortest possible time. The challenge comes in executing this strategy at scale across modern digital channels.
Spirnklr Modern Care uses the most advanced AI engine in the industry to identify customer sentiment and intent on 30+ digital and social channels — then seamlessly integrates that data with real-time analysis of agent capacity, skills and other factors to send customers to the right agents at the right time. The result? Faster resolution, and happier customers.
Connect with our experts to discuss your team’s goals and use cases, and how our AI-powered ACD system can help you speed resolutions across the digital channels your customers prefer.
Prioritise customer messages to optimise responsiveness — and outcomes.
Modern Care’s ACD system recognises messages from accounts with high follower counts — and automatically moves them to the front of the queue for the fastest response.
Distribute your workload strategically with the industry’s most advanced AI engine.
Sprinklr leverages AI-powered insights into dynamic capacity, pending and in-progress messages, and average handling time to quickly send messages to the right agent.
How a unified contact centre solution helped AkzoNobel UK reduce response times by 80%.
Offering proactive support with a streamlined care centre.
AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels – all from a single contact centre solution.
Increasing engagement by 172%.
By supporting customers along every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment and even earned reach.
Decreasing average response times by 80%.
Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes – all in a single year, leading to improved sentiment and happier customers.
Get the Essential Guide to AI for Customer Service.
Discover how AI-powered listening on the digital channels that your customers prefer can help you get a head start on customer care.
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Identify ways to accelerate agent response time by detecting customer intent via AI – and use those insights to generate helpful data and winning responses.
Trust Radius 2020 Top Rated Social Media Monitoring Tools
'With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burnt.'
G2 Top 50 Products for Customer Service
'The only way for your business to connect on social. Sprinklr has a simple interface. Love it!'
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Unify your contact centre to make your customers happier and empower your team.
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Manage customer service across 30+ digital and voice channels from one unified platform
Scale your capabilities while reducing costs with Conversational AI and self-service solutions
Reduce overall handle times and boost agent productivity using AI-driven insights and assistance
Optimize your operations with automated speech and text analytics
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