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Complaint Management System

Scale your complaint management to increase customer satisfaction by up to 91%.

How can teams keep your customers happy and loyal to your brand? By replying fast to feedback or complaints across more than 30 digital channels with a unified, digital-first Customer Care platform. Sprinklr Modern Care uses advanced AI and machine learning to create a comprehensive complaint management system with end-to-end auditability.

75%

of customers expect a response within 5 minutes.

IBM

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Sprinklr is trusted by the world's biggest brands
Cisco
Samsung
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Catch.com
Hostplus
Sift through all messages on more than 30 channels – and identify actionable complaints faster.

Sprinklr's Complaint Management system auto-classifies interactions to identify and assess sentiment across more channels and in greater depth – using our best-in-class AI and advanced automation to maximise efficiency and productivity gains.

Find the complaints that other systems can’t.

Our patented Social Listening capabilities connect seamlessly with the broadest set of owned and controlled media – so existing social accounts can be turned on in minutes, with digital properties integrated for immediate operational compliance across more than 30 digital channels.

A future-proofed, all-in-one solution for compliance and customer service.

Complaint management doesn’t mean stepping back your social presence. You need to be where your customers are – so Sprinklr helps you support their needs and maintain compliance without managing multiple tools or dealing with complex integrations. Sprinklr even delivers full audit trails to demonstrate your compliance across all digital channels.

How can Sprinklr improve your complaint management capabilities so your teams can respond to customers faster?

Sprinklr provides a comprehensive solution for escalation management, complaint management and dispute resolution. Our patented AI listens to more than 30 digital and social channels, leveraging machine learning models specific to responding to social media complaints to categorise messages and route them to the right resource quickly.

Sprinklr Complaint Management also automates intent identification, tagging, sentiment detection and message routing – reducing the need for additional staff to manually triage and classify potential complaints. The result is a no-compromise, social-first solution that helps firms sustain regulatory compliance and tighter service levels with service-level tracking, cross-team visibility and an end-to-end audit trail.

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Unlock the digital-first solution with Sprinklr Complaint Management.

Get in touch with our BFSI specialists to find out how Sprinklr can help you:

Ensure that customer issues are tracked and auditable from start to finish

Ensure that customer issues are tracked and auditable from start to finish

Clearly identify messages and posts that need complaint handling

Ensure that customer issues are tracked and auditable from start to finish

Automate message handling and acknowledgements efficiently — at an enterprise scale

Manage customer complaints with a social-first solution.

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Sprinklr’s industry-specific compliance machine learning models use advanced language processing and text analytics to automate message identification, triage and routing.

Learn more

Stay compliant in 2021 – and beyond.

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Sprinklr's Complaint Management system is equipped to meet the evolving expectations of consumers on social – and address any issues at an enterprise scale.

Manage compliance across more than 30 digital and social channels

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We’ve built an IDR-specific solution that swiftly integrates all digital channels into your existing internal disputes resolution platform, CRM and contact centre.

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How a unified contact centre solution helped AkzoNobel UK reduce response times by 80%.

Offering proactive support with a streamlined care centre.

AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels – all from a single contact centre solution.

Increasing engagement by 172%.

By supporting customers along every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment and even earned reach.

Decreasing average response times by 80%.

Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes – all in a single year, leading to improved sentiment and happier customers.

Get the Essential Guide to AI for Customer Service.

  • Discover how AI-powered listening on the digital channels that your customers prefer can help you get a head start on customer care.

  • Find out how to power IVR Deflection via AI-powered chatbots, reducing your call volume and live agent costs.

  • Identify ways to accelerate agent response time by detecting customer intent via AI – and use those insights to generate helpful data and winning responses.

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Trust Radius 2020 Top Rated Social Media Monitoring Tools

'With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burnt.'

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G2 Top 50 Products for Customer Service

'The only way for your business to connect on social. Sprinklr has a simple interface. Love it!'

Thank you for contacting us.

A Sprinklr representative will be in touch with you shortly.

Unify your contact centre to make your customers happier and empower your team.

Contact us for a custom demo of Sprinklr Modern Care — and learn how it creates better customer experiences at every touchpoint.

  • Manage customer service across 30+ digital and voice channels from one unified platform

  • Scale your capabilities while reducing costs with Conversational AI and self-service solutions

  • Reduce overall handle times and boost agent productivity using AI-driven insights and assistance 

  • Optimize your operations with automated speech and text analytics

Request a demo of Sprinklr Modern Care

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