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Customer engagement software

Brands retain 89% of customers when they deliver service consistently across all channels.

Sprinklr Modern Care creates a frictionless service experience across all modern channels – so your customers can always communicate on their terms, and you can always respond as one company. How? By unifying case management and agent interactions in a single customer engagement software solution.

Feature - Connecting with Customers - Brands retain 89% of customers when they deliver service consistently across all channels.
Sprinklr is trusted by the world's biggest brands
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Enterprises lose an average of $22 million in unnecessary service escalation costs.

When different systems give different signals, it creates chaos that keeps teams from recognising and solving problems fast. Modern Care brings the entire picture together in one place – saving you time, money and customers.

Increase first call resolution by 72%.

Empower your agents with full context – from all chatbot interactions and every conversation across channels – so they can provide the kind of fast, personalised experiences that make them first-class employees.

Increase CSAT scores by more than 200% in less than a year.

Repeating information frustrates customers. Sprinklr turns those conversations into single-touch experiences – fuelling stronger customer engagement, regardless of what channels they use or whether they’re talking to agents or chatbots.

Why unified matters: 93% of consumers expect a seamless experience from channel to channel.

Most contact centres use different point solutions for different channels – one for social platforms, another for messaging apps, etc.  But these systems handle cases differently, and they don’t share data.

That means chaos: customers have to repeat information on different channels; agents can’t find all the information they need in one place; and executives need multiple dashboards to see the whole picture.

Unified customer engagement software uses a single system for case management across all channels, and a single agent desktop to handle all cases – so whatever channel customers use, every conversation feels like part of a seamless, unified brand experience.

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86% of buyers are willing to pay more for a great customer experience. Start unifying yours across all channels.

Connect with our experts to discuss your customer care centre’s specific goals and use cases.

Unify channel engagement.

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Sprinklr Modern Care empowers service teams to choose the channels that their customers use most in each region – email, live chat, SMS and more than 30 social and messaging platforms – and treat them all as part of a single, continuous experience.

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Unify case management.

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Unify case management for your contact centres across all touchpoints – and avoid the friction between processes that can spill over into the customer experience. 

Unify the agent experience.

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Unify case handling across all channels in one agent interface. By expanding the number of channels that each agent can cover without cross-platform licensing considerations, your team can deliver more consistent experiences at every touchpoint.

Get the Essential Guide to AI for Customer Service.

  • Discover how AI-powered listening on the digital channels that your customers prefer can help you get a head start on customer care.

  • Find out how to power IVR Deflection via AI-powered chatbots, reducing your call volume and live agent costs.

  • Identify ways to accelerate agent response time by detecting customer intent via AI – and use those insights to generate helpful data and winning responses.

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Thank you for contacting us.

A Sprinklr representative will be in touch with you shortly.

Unify your contact centre to make your customers happier and empower your team.

Contact us for a custom demo of Sprinklr Modern Care — and learn how it creates better customer experiences at every touchpoint.

  • Manage customer service across 30+ digital and voice channels from one unified platform

  • Scale your capabilities while reducing costs with Conversational AI and self-service solutions

  • Reduce overall handle times and boost agent productivity using AI-driven insights and assistance 

  • Optimize your operations with automated speech and text analytics

Request a demo of Sprinklr Modern Care

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