Sprinklr named a leader in The Forrester Wave™: Social Suites, Q3 2021
Forrester evaluated the nine providers that matter most in social suites – and Sprinklr was recognised as a leader, with the highest possible scores for 23 of the criteria.
Get the full report to see how we compare to the top vendors, and discover why the Forrester report said, 'Sprinklr competes with a formidable and intensely customisable unified platform.'
What the Forrester report says about Sprinklr:
'This heavyweight vendor, based in New York, presented one of the first broader visions beyond social media: to become a 'customer experience management' platform and solve the chaos of using multiple point solutions across digital channels... Armed with new FedRAMP-ready status, Sprinklr is expanding its target market to include public-sector organisations.
While other vendors go deep in only a few social media modules, Sprinklr delivers across all social media needs at equal depth: listening, customer service, organic publishing and advertising – plus some secondary social products, such as influencer management and employee advocacy. AI 'smart' features persist across the platform, from auto-detecting themes to ensuring compliance against guidelines to recommending customer service responses... Sprinklr is ideal for enterprises with cross-functional needs and can implement a rigorous set-up to make the Sprinklr engine run effectively.'
The Forrester Wave™:
Social Suites, Q3 2021