Forrester Research ranks Sprinklr as a Leader in the following social categories: SMMS, Social Advertising Technology, and Social Listening Platforms. Sprinklr has also been recognized as THE ONLY Leader in Social Suites and B2C Content Marketing.
We're the only platform to achieve this.

Forrester, a global leader in marketing research and analysis, regularly evaluates vendors in a software, hardware, or services market, written for the role professionals they serve. In their Forrester Wave reports and spreadsheets, they expose both the criteria that they use to grade the vendor offerings and how they score and weight those criteria.

We’re proud to share that Sprinklr has been named a “Leader” – the highest possible designation – in five recent Forrester Waves. We believe these honors reflect our commitment to helping brands offer memorable customer experiences each and every day.

“Sprinklr’s fully stocked offering brings deep capabilities to sophisticated enterprises.”

The Forrester Wave™: Social Suites, Q4 2019

“Sprinklr’s fully stocked offering brings deep capabilities to sophisticated enterprises. The only vendor in this evaluation capable of delivering all five social technology categories (social listening, social adtech, word of mouth, onsite social capabilities, and social media management) in-depth, Sprinklr has 10 years of acquisition activity that has yielded extensive and highly customizable capabilities to meet large enterprises’ diverse social media needs.” -The Forrester Wave™: Social Suites, Q4 2019


The Forrester Wave™: Social Media Management Solutions, Q2 2017

“Sprinklr’s SMMS is best for large enterprise social deployments or organizations that already leverage its listening capability.”

The Forrester Wave™: Social Advertising Technology, Q3 2017

“[Sprinklr’s] advertising module creates a richer and more integrated tool for multi-purpose social marketers.”

The Forrester Wave™: Social Listening Platforms, Q3 2018

“[Sprinklr] leverages its extensive social data sources and tech integrations to deliver a core listening product that feeds into six clouds…”

The Forrester Wave™: Content Marketing Platforms, For B2C Marketers Q2 2019

“Sprinklr is a good fit for large consumer brands that want to communicate and respond quickly across many digital channels.”