Driving Change with Unified-CXM

Customers now have more channels than ever available to engage with brands... but they’re not any happier. Why? Because they want brand experiences that move seamlessly from social media interactions to customer service inquiries — but enterprises are struggling to deliver.

Siloes created by point solutions are the challenge. How are organizations across Asia Pacific overcoming this to present a united front to customers across all touch points, while enabling internal teams to truly work together?

There is a path forward: unified customer experience management (Unified-CXM). In this exclusive virtual event, our guest speakers from Forrester Research and Maruti Suzuki will explore how companies are breaking down internal barriers to provide better, more consistent experiences. 

Join us to discover how brands across Asia Pacific are:

  • Identifying the challenges and implications of point solutions chaos

  • Creating a seamless cross-channel experience where delivery platforms and functional lines are invisible

  • Realising measurable business value from tool consolidation

Date: August 3rd, 2021
Time: 9:30am IDT | 12pm SGT | 2pm AEDT


Amit Bhatia
Senior Analyst
Forrester Research
Noritaka Wakuda
Digital Transformation Advisor
Maruti Suzuki
Margi Lynn

Watch the webinar

Originally broadcast on Tuesday, August 3, 2021


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