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EMAIL CHANNEL

Revive your email customer service with a 98% answer rate using Modern Care Lite.

Email customer service can no longer be a slow, disconnected channel. Add agility and efficiency to your email support with Modern Care Lite’s collaborative and AI-powered workspace.

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Get started in 10 minutes with AI-powered email customer service

Set up your email right out of the box in no time

Integrate your support mailbox with Sprinklr instantly and never miss an opportunity to delight your customers on email. Manage all moving parts of your email customer support right from one omnichannel platform.

Customize the look and feel of your support inbox

Replicate your Gmail inbox in your agent console by using Sprinklr’s Thread View. Toggle between Standard and Thread views, and allow your agents to choose how they want their incoming email tickets to look like.

Leverage productivity boosters to stay organized

 Save time and effort by routing, tagging, or triaging your email tickets based on pre-defined automation rules. Use workflows and reports specific to your email channel and improve your agent productivity.

Deliver responsive customer service on email, 
out of the box

Champion email customer service and provide consistent, on-brand experiences on email and 15+ support channels - from one single unified platform

Bring enterprise-grade diligence and security to your email customer support

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Integrate or forward your support mailbox to Sprinklr and bring all your email queries as tickets into Care Lite.

Get real ROI from email customer support with smart admin operations

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Use automation and workflows to triage, tag, and assign email tickets to the right agent and deliver more first contact resolutions.

Improve your agent productivity with advanced email tools

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Arrange your incoming emails like standard Gmail inbox with Thread View, putting new users at ease instantly with a look and feel they are familar with.

Connect Modern Care Lite with solutions you already use

Get a 360-degree view of your customers by integrating Sprinklr with popular sales, marketing, and automation tools.

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Sprinklr powers some of the world’s most customer-obsessed companies

Honda leveraged Sprinklr to deliver unified customer care in a new era of online car sales

“Our goal is to connect authentically with this new generation of car buyers. Having a single workflow across channels — from phone to social media to live chat, chatbot, and voice — enables a true omnichannel contact center.”

Yoshiaki Inoue
Chief of Honda ON
Honda

Read the full story here

Prada sells, serves, and retains customers with Sprinklr-led digital innovation

“We believe the future of our luxury brands will be defined by the experiences we create for our customers. Sprinklr unifies our multiple brands across in-person and digital channels to serve customers when and where they prefer.”

Lorenzo Bertelli
Marketing Director
Prada Group

Read the full story here

AkzoNobel UK reduces response times by 80% using Sprinklr’s intuitive care platform

“The quality of our replies has improved. Our agents have more time to find answers and share knowledge via Sprinklr. With shared information, conveniently stored in one platform, the agents can respond more quickly.”

Lisa Boyles
Social Media Manager
AkzoNobel UK

Read the full story here

Modern Care Lite aligns every moving part of email management

Multiple support emails

Create and manage multiple support email accounts from a single Sprinklr instance for different products or regions.

Email forwarding

Forward customer queries from Gmail, Microsoft, or any email provider to Sprinklr to track and resolve them as tickets easily.

Personal email server

Be in control of your email settings and security by using your own server to send and receive emails within Sprinklr.

Verify domains with DKIM

Add the DKIM email authentication protocol to get authorized by ISPs and mail services to send emails from a domain.

Email threading

Use Care Lite's email identification markers to decide between converting an email into a new ticket or threading it with an existing ticket.

AI-engageable email detection

Get spam emails and automated responses out of your agents’ routine with Sprinklr AI’s intelligent detection of engageable emails.

Set up your AI-led email customer support in 10 minutes

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