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MESSAGING PLATFORMS

56% of customers message brands for support. Can you personalize their experience?

Provide real-time support on WhatsApp, Live Chat, Apple Business Chat, Telegram, SMS, and other messaging platforms using Modern Care Lite, and improve your CSAT.

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Ensure your customers are always 
just a text away from you

Provide smart, scalable customer service by meeting your customers on their favorite messaging platform and serve them where they already are.

Delight modern customers who expect answers within 5 minutes of first contact

Provide instant resolutions to customers by being present on their favorite messaging platforms. Answer concurrent chats, send routine updates, gather feedback, and minimize your handling time with Modern Care Lite’s messaging support.

Grab 82% more eyeballs by delivering customer support via SMS

With an open rate of 82%, SMS customer support is your best bet to catch your customers’ attention and send them pertinent support information timely. Use Sprinklr to add SMS accounts in bulk and choose from a host of service providers.

Scale support with messaging bots and save 98% on service costs

Deploy Sprinklr’s conversational chatbots that come with unlimited custom intents to handle your growing support demand. Deliver faster resolutions at scale — all without adding extra agents and supervisors to your team.

Instant resolutions that deliver instant gratification

Leverage Sprinklr’s enterprise-grade features, native integrations, and advanced AI to deliver unmatched customer support on popular messaging platforms.

Configure, personalize, and unify your chat widgets in minutes

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Add new messaging platforms and test them in real-time by simply copy-pasting the platform-provided API key into the backend. Migrate your WhatsApp Business account from third-party vendors without losing workflows and customer data.

Use SMS to provide predictive customer service that’s also timely

Use SMS to provide predictive customer service that’s also timely

Choose to convert either all private messages or only engageable messages into tickets so your agents can focus on conversations that warrant a response.

Use omnichannel chatbots for quick conversational support

Use omnichannel chatbots for conversational support and boost your ROI

Use our drag-and-drop builder to build sophisticated chatbots with zero agent training, and start scaling your customer support immediately.

Connect Modern Care Lite with solutions you already use

Get a 360-degree view of your customers by integrating Sprinklr with popular sales, marketing, and automation tools.

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Sprinklr powers some of the world’s most customer-obsessed companies

Honda leveraged Sprinklr to deliver unified customer care in a new era of online car sales

“Our goal is to connect authentically with this new generation of car buyers. Having a single workflow across channels — from phone to social media to live chat, chatbot, and voice — enables a true omnichannel contact center.”

Yoshiaki Inoue
Chief of Honda ON
Honda

Read the full story here

Prada sells, serves, and retains customers with Sprinklr-led digital innovation

“We believe the future of our luxury brands will be defined by the experiences we create for our customers. Sprinklr unifies our multiple brands across in-person and digital channels to serve customers when and where they prefer.”

Lorenzo Bertelli
Marketing Director
Prada Group

Read the full story here

AkzoNobel UK reduces response times by 80% using Sprinklr’s intuitive care platform

“The quality of our replies has improved. Our agents have more time to find answers and share knowledge via Sprinklr. With shared information, conveniently stored in one platform, the agents can respond more quickly.”

Lisa Boyles
Social Media Manager
AkzoNobel UK

Read the full story here

Offer customer support on more messaging channels than ever

WhatsApp Customer Service

View and respond to customer queries on your WhatsApp Business account from the Care Console.

Live Chat Customer Service

Extend instant support right from your website or app and build happier 
stronger customer relationships.

Apple Business Customer Service

Resolve customer issues and complete transactions on any Apple device 
via iMessage anytime, anywhere.

Telegram Support

Integrate your brand’s Telegram account to manage and answer queries easily on chat.

SMS Customer Support

Deliver proactive updates and follow-ups about customer issues via SMS from Modern Care Lite.

Messaging Chatbots

Deploy brand-compliant, multichannel chatbots and provide quick and personalized responses 24/7.

Have 10 minutes* to integrate all your messaging platforms with Modern Care Lite?

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