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OMNICHANNEL

66% of consumers use three or more channels to contact customer support. Can you deliver a consistent experience everywhere?

Deliver seamless omnichannel support across 15+ channels — traditional, messaging, social, and review platforms — and channel-hop effortlessly to be where your customers are.

Omni Channel
Sprinklr is trusted by the world's biggest brands
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Eliminate multichannel chaos, say hello to a truly unified support solution

Get 20% higher agent productivity

Keep your agents focussed and productive with AI-led features, automated workflows, and unified dashboards and help them accomplish more in less time.

Cut average response times by 80%

With insights, data, and conversations unified in one place, your agents can focus on solving queries quickly and reducing their average response time.

Improve CSAT ratings by 5.4x

Allow your agents to switch channels effortlessly, without losing conversation context, and deliver quick context-rich solutions that give instant gratification to customers.

An omnichannel customer service solution with unmatched time-to-value

With Modern Care Lite’s out-of-the-box features like channel integration, canned responses, quick actions, you can start serving customers on all your channels in under 10 mins*.

Get started on 15+ channels in under 10 minutes with our omnichannel solution

Simple AI powered function

Install the platform right out of the box and start adding channels, solving cases, and generating insights instantly — no user training required.

Enable your agents to hop between channels without disrupting the UX

Hop between channels

Manage all your customer conversations from one unified inbox — whether it’s email, your company Twitter, or a WhatsApp Message.

Leverage industry-best AI to make your support truly omnichannel

Leverage Industry

Identify engageable messages on cluttered social and messaging channels, and convert them into tickets automatically to keep your agents focussed.

Connect Modern Care Lite with solutions you already use

Get a 360-degree view of your customers by integrating Sprinklr with popular sales, marketing, and automation tools.

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Sprinklr powers some of the world’s most customer-obsessed companies

Honda leveraged Sprinklr to deliver unified customer care in a new era of online car sales

“Our goal is to connect authentically with this new generation of car buyers. Having a single workflow across channels — from phone to social media to live chat, chatbot, and voice — enables a true omnichannel contact center.”

Yoshiaki Inoue
Chief of Honda ON
Honda

Read the full story here

Prada sells, serves, and retains customers with Sprinklr-led digital innovation

“We believe the future of our luxury brands will be defined by the experiences we create for our customers. Sprinklr unifies our multiple brands across in-person and digital channels to serve customers when and where they prefer.”

Lorenzo Bertelli
Marketing Director
Prada Group

Read the full story here

AkzoNobel UK reduces response times by 80% using Sprinklr’s intuitive care platform

“The quality of our replies has improved. Our agents have more time to find answers and share knowledge via Sprinklr. With shared information, conveniently stored in one platform, the agents can respond more quickly.”

Lisa Boyles
Social Media Manager
AkzoNobel UK

Read the full story here

Leverage Sprinklr’s AI-led features to reach resolutions faster

With Modern Care Lite, you have a comprehensive support solution that brings all conversations, data, and insights on to one platform.

Traditional channels

Provide end-to-end support on email and voice-led channels, as per your customers' preference

Social channels

Deliver support on popular social channels - Facebook, Twitter, LinkedIn, and Instagram

Review sites

Gather requests from review sites like Yelp, Google Play Store, Google Business, and Trustpilot

Messaging platforms

Integrates with major messaging platforms including Live chat, WhatsApp, Viber, Telegram, SMS, Apple Business Chat

Unified Care Console

View all the customer information your agents need in one place, along with sentiment analysis and case management

Omnichannel chatbots

Create a single bot - with customized intents - and deploy it across all your channels for on-demand and on-brand customer service

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