66% of consumers use three or more channels to contact customer support. Can you deliver a consistent experience everywhere?
Deliver seamless omnichannel support across 15+ channels — traditional, messaging, social, and review platforms — and channel-hop effortlessly to be where your customers are.
Sprinklr is trusted by the world's biggest brands
Eliminate multichannel chaos, say hello to a truly unified support solution
Get 20% higher agent productivity
Keep your agents focussed and productive with AI-led features, automated workflows, and unified dashboards and help them accomplish more in less time.
Cut average response times by 80%
With insights, data, and conversations unified in one place, your agents can focus on solving queries quickly and reducing their average response time.
Improve CSAT ratings by 5.4x
Allow your agents to switch channels effortlessly, without losing conversation context, and deliver quick context-rich solutions that give instant gratification to customers.
An omnichannel customer service solution with unmatched time-to-value
With Modern Care Lite’s out-of-the-box features like channel integration, canned responses, quick actions, you can start serving customers on all your channels in under 10 mins*.
Get started on 15+ channels in under 10 minutes with our omnichannel solution
Install the platform right out of the box and start adding channels, solving cases, and generating insights instantly — no user training required.
Enable your agents to hop between channels without disrupting the UX
Manage all your customer conversations from one unified inbox — whether it’s email, your company Twitter, or a WhatsApp Message.
Leverage industry-best AI to make your support truly omnichannel
Identify engageable messages on cluttered social and messaging channels, and convert them into tickets automatically to keep your agents focussed.
Connect Modern Care Lite with solutions you already use
Get a 360-degree view of your customers by integrating Sprinklr with popular sales, marketing, and automation tools.
Sprinklr powers some of the world’s most customer-obsessed companies
Honda leveraged Sprinklr to deliver unified customer care in a new era of online car sales
“Our goal is to connect authentically with this new generation of car buyers. Having a single workflow across channels — from phone to social media to live chat, chatbot, and voice — enables a true omnichannel contact center.”
Chief of Honda ON
Prada sells, serves, and retains customers with Sprinklr-led digital innovation
“We believe the future of our luxury brands will be defined by the experiences we create for our customers. Sprinklr unifies our multiple brands across in-person and digital channels to serve customers when and where they prefer.”
AkzoNobel UK reduces response times by 80% using Sprinklr’s intuitive care platform
“The quality of our replies has improved. Our agents have more time to find answers and share knowledge via Sprinklr. With shared information, conveniently stored in one platform, the agents can respond more quickly.”
Social Media Manager
Leverage Sprinklr’s AI-led features to reach resolutions faster
With Modern Care Lite, you have a comprehensive support solution that brings all conversations, data, and insights on to one platform.
Provide end-to-end support on email and voice-led channels, as per your customers' preference
Deliver support on popular social channels - Facebook, Twitter, LinkedIn, and Instagram
Gather requests from review sites like Yelp, Google Play Store, Google Business, and Trustpilot
Integrates with major messaging platforms including Live chat, WhatsApp, Viber, Telegram, SMS, Apple Business Chat
Unified Care Console
View all the customer information your agents need in one place, along with sentiment analysis and case management
Create a single bot - with customized intents - and deploy it across all your channels for on-demand and on-brand customer service