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SPEECH ANALYTICS SOFTWARE

Turn actionable insights from voice calls into happier customers with Sprinklr Speech Analytics.

Customers reach out on so many channels — including voice — that you need a single point of truth capable of collecting all of the insights, metrics, and trends in one place. With AI-powered speech analytics software from Sprinklr Modern Care, your teams can rapidly uncover how satisfied customers are when they call with detailed agent quality scores, product and service sentiment, and performance data — and then use those insights to boost customer satisfaction.

75%

of companies want more insights into improving CSAT.

IBM

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Sprinklr is trusted by the world's biggest brands
Cisco
Samsung
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Make operations 40% more efficient.

Get business-critical insights — powered by the most advanced AI engine built for the enterprise — to reveal where and how to improve your operations with ratings on agent conversations by quality, compliance, and performance.

Boost CSAT 200+% in less than a year.

Use speech analytics solutions for 100% of your voice calls to identify tactics for improving processes and making customers happier — and surface suggested responses to live agents and bots to drive positive brand sentiment.

Bring down your costs by 30%.

Make cost-saving optimizations and streamline operations using built-in AI that gives you automated quality management, performance insights, service levels and CSAT metrics with a click.

How can speech analytics software help your contact center deliver full, proactive customer support and boost satisfaction?

Insights are everywhere your customers are — and in the digital age, that means a lot of places. How can you capture all available insights from every channel where your customers are, and uncover the trends that can help you proactively serve and satisfy them? 

The answer is a unified customer experience management (Unified-CXM) platform — enriched with AI-powered Speech Analytics that extract insights from voice calls. With Sprinklr, you and your teams will have the opportunity to get ahead of issues before they spiral to make customers happier, improve operations, and reduce contact center volume.

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Get critical insights to make customers happier with Sprinklr speech analytics call center software.

Connect with our experts to discuss your contact center’s goals and use cases.

Unlock the right insights from voice calls.

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Understand the top reasons for calls — and use these insights to reduce call volume, improve your products, and develop better processes.

Make insight-driven decisions in real time.

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Measure your contact center’s performance against its KPIs, service levels, and CSATs in the moment — all without digging through reports.

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Check on your agents — and help them improve.

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Give managers and supervisors full visibility into how their agents are performing with quality scores, suggested improvement areas, and insights to inform custom learning plans on an agent-by-agent basis.

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How a unified contact center solution helped AkzoNobel UK reduce response times by 80%.

Offering proactive support with a streamlined care center.

AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels — all from a single contact center solution.

Increasing engagement by 172%.

By supporting customers across every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment, and even earned reach.

Decreasing average response times by 80%.

Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes — all in a single year, leading to improved sentiment and happier customers.

Get the Essential Guide to AI for Customer Service.

  • Discover how AI-powered listening on the digital channels your customers prefer can help you get a head start on customer care.

  • Learn how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.

  • Identify ways to accelerate agent response time by detecting customer intent via AI— and use those insights to serve up helpful data and winning responses.

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Trust Radius 2020 Top Rated Social Media Monitoring Tools

“With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burned.”

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G2 Top 50 Products for Customer Service

“The only way for your business to connect on social. Sprinklr has a simple interface. Love it!”

Thank you for contacting us.

A Sprinklr representative will be in touch with you shortly.

Unify your contact center to delight your customers and empower your team.

Contact us for a custom demo of Sprinklr Modern Care — and learn how it creates better customer experiences at every touchpoint.

  • Manage customer service across 30+ digital and voice channels from one unified platform

  • Scale your capabilities while reducing costs with Conversational AI and self-service solutions

  • Reduce overall handle times and boost agent productivity using AI-driven insights and assistance 

  • Optimize your operations with automated speech and text analytics

Request a demo of Sprinklr Modern Care

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