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VIRTUAL AGENT SOFTWARE

Cut response times by 21x with virtual agent software.

75% of customers expect a response in under five minutes. Can your contact center keep up? Sprinklr virtual agents like voice bots and chatbots help teams cut costs and support customers across digital and messaging channels like web chat, SMS, email, and WhatsApp — where conversational AI and bots create better customer experiences and resolve issues at scale.

35%

of customers have used a virtual agent or bot.

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Respond to customers 21x faster.

When customers have an issue, they expect to find fast answers on the channels they already use. Virtual agents allow you to respond instantly across dozens of voice and messaging channels — without forcing customers to navigate your IVR or wait on hold.

Boost agent productivity by 40+%.

Take the weight off of your agents and resolve cases faster by automating routine conversations (like order tracking and account maintenance) using chat and voice bots.

Cut costs by more than 98%.

Virtual agents help companies immediately reduce case volume with conversational AI that can handle multiple languages and requests — while sounding human and on-brand at every touchpoint.

How can virtual agent software reduce service costs by 98+%?

Customers expect near-instant responses at all times of the day — but for many enterprises, providing around-the-clock service across dozens of channels can be an expensive challenge.

Sprinklr virtual agents make it easy to resolve issues quickly across 30+ digital and messaging channels — including social, chat, email, and SMS — through a single, unified customer experience management (Unified-CXM) platform. With voice and chat capabilities, these conversational AI bots deliver personalized, on-brand customer experiences while freeing your support teams to focus on the conversations that need a human touch. Companies can quickly build, test, and deploy a single virtual agent with little or no modifications across different use cases, leading to a common user experience across channels and in multiple languages — then continuously optimize and improve accuracy from millions of data points.

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Cut service costs and boost CSAT with Sprinklr virtual agents.

Gartner predicts that 50% of knowledge workers will use a virtual agent on a daily basis by 2025. Connect with our experts to discuss how virtual agent software can help your company resolve issues faster across 30+ digital and messaging channels — while lightening caseloads and driving down cost per interaction.

54% of customers associate quick responses with exceptional experiences. Virtual agents can help.

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Harness the industry’s most powerful AI engine to help customers resolve issues faster —  without forcing them to navigate your IVR or wait on hold.

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Virtual agents can drive 3,400% growth in operational savings — in just four years.

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The biggest cost in customer service operations is the staff to support live voice interactions. Conversational AI and bots help customers find faster answers on the digital channels they love.

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Exceed customer expectations with the only Unified-CXM platform powered by industry-leading AI.

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Harness always-on virtual agents and unified data insights powered by eight branches of industry-leading AI to deliver faster, more personalized customer experiences that improve SLAs.

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