VOICE CUSTOMER SUPPORT
Voice customer service has never been easier. Get started within 10 minutes.
Enhance your customer experience with Modern Care Lite’s integrated voice capabilities. Move customers from social, digital, and messaging platform to voice effortlessly — and serve them with a human touch.
Sprinklr is trusted by the world's biggest brands
Robust SLA management for happy customers and agents
Set up your cloud contact centre in minutes
Connect with your customers in no time by getting toll-free or local phone numbers from 100+ countries or integrate your existing hotline with Modern Care Lite.
Improve resolution time with efficient routing
Manage high call volumes by using interactive voice response (IVR) and ticket queues to automate several manual tasks in your workflow.
Provide personalized omnichannel experiences
Use the same phone number for outbound calling, SMS, and WhatsApp and provide your customers with a true omnichannel experience anytime, anywhere.
Deploy out-of-the-box voice customer service for faster resolutions
We've simplified contact center as a service (CCaaS) so you can serve your customers in real time.
Set up a fully-integrated voice contact center in minutes
Choose virtual numbers from 100+ countries or add an existing phone number to support your global customer base.
Improve support efficiency with call routing and automation
Create multi-level IVR flows for better call routing so you can connect your customers to the right agent faster.
Deliver smooth, personalized omnichannel caller experiences
Create brand-specific voice messages to greet your customers, and deliver a consistent experience while they are on hold or being transferred.
Connect Modern Care Lite with solutions you already use
Get a 360-degree view of your customers by integrating Sprinklr with popular sales, marketing, and automation tools.
Sprinklr powers some of the world’s most customer-obsessed companies
Honda leveraged Sprinklr to deliver unified customer care in a new era of online car sales
“Our goal is to connect authentically with this new generation of car buyers. Having a single workflow across channels — from phone to social media to live chat, chatbot, and voice — enables a true omnichannel contact center.”
Chief of Honda ON
Prada sells, serves, and retains customers with Sprinklr-led digital innovation
“We believe the future of our luxury brands will be defined by the experiences we create for our customers. Sprinklr unifies our multiple brands across in-person and digital channels to serve customers when and where they prefer.”
AkzoNobel UK reduces response times by 80% using Sprinklr’s intuitive care platform
“The quality of our replies has improved. Our agents have more time to find answers and share knowledge via Sprinklr. With shared information, conveniently stored in one platform, the agents can respond more quickly.”
Social Media Manager
Do more with our voice-enabled, all-in-one customer service platform
Multiple support hotlines
Create and manage multiple support hotlines to offer localized support across 100+ countries in a single Sprinklr instance.
IVR and ticket queues
Create a robust IVR menu and leverage rule-based ticket queues to route calls to an agent with pertinent experience and skill set.
Reach your customers instantly by entering their contact information or dialing a phone number manually.
Personalize your recorded messages — for welcome, wait, hold, and transfer — and keep your brand personality at the forefront.
After-call work (ACW)
Enable your agents to add notes and annotations to each call for better visibility and reporting to the supervisor or next agent.
Switch from voice to digital channels such as social, messaging, chat, and email seamlessly to follow up with your customers.