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WHATSAPP

Deliver frictionless WhatsApp support to 74% of consumers who prefer messaging.

Leverage Modern Care Lite’s native integration with WhatsApp Business to proactively engage and assist your customers on the most popular messaging platform in the world.

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Get started in under 10 minutes with 
Modern Care Lite’s WhatsApp Business

Provide smart, scalable customer service by meeting your customers on their favorite messaging platform and serve them where they already are.

Resolve customer queries in 
real-time

Delight your customers with real-time support that’s also personalized by pulling customer insights from other channels like email and social. Connect with your customers directly on a platform they use avidly.

Align your sales, support, and marketing efforts

Use a unified support solution that integrates WhatsApp with your ecommerce, sales, and CRM tools so you can recover abandoned carts, upsell/cross-sell, and track customer journeys from one window.

Plug-and-play WhatsApp API for fast integration

Integrate your WhatsApp Business with Sprinklr’s API instantly — even if you’re switching from a third-party vendor — and keep the same registered number, display name, quality rating, official business status, and messaging limit.

One-click WhatsApp support API by Modern Care Lite

Integrate your WhatsApp Business account with Modern Care Lite in one click — without any coding or implementation hassles — and start scaling your support instantly.

Personalize your WhatsApp with unified AI-led insights

Personalize your WhatsApp conversations

Use our advanced AI-led sentiment identification to analyze positive, neutral, and negative sentiment in WhatsApp messages and plan your resolutions accordingly.

Route cases to WhatsApp and resolve them quickly to boost CSAT

Route cases to WhatsApp and resolve them

Funnel queries from public forums to WhatsApp for more private 1:1 interactions and prevent issues from snowballing publicly.

Scale your WhatsApp support to reach more customers and resolutions

Scale your WhatsApp support to reach more customers and resolutions

Route your inbound WhatsApp messages to the right agent based on the type of issue, keywords in the message, and skills/experience of the agent.

Connect Modern Care Lite with solutions you already use

Get a 360-degree view of your customers by integrating Sprinklr with popular sales, marketing, and automation tools.

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Sprinklr powers some of the world’s most customer-obsessed companies

Honda leveraged Sprinklr to deliver unified customer care in a new era of online car sales

“Our goal is to connect authentically with this new generation of car buyers. Having a single workflow across channels — from phone to social media to live chat, chatbot, and voice — enables a true omnichannel contact center.”

Yoshiaki Inoue
Chief of Honda ON
Honda

Read the full story here

Prada sells, serves, and retains customers with Sprinklr-led digital innovation

“We believe the future of our luxury brands will be defined by the experiences we create for our customers. Sprinklr unifies our multiple brands across in-person and digital channels to serve customers when and where they prefer.”

Lorenzo Bertelli
Marketing Director
Prada Group

Read the full story here

AkzoNobel UK reduces response times by 80% using Sprinklr’s intuitive care platform

“The quality of our replies has improved. Our agents have more time to find answers and share knowledge via Sprinklr. With shared information, conveniently stored in one platform, the agents can respond more quickly.”

Lisa Boyles
Social Media Manager
AkzoNobel UK

Read the full story here

Care Lite’s WhatsApp API — 
An easy yet powerful way to provide messaging support

Shared team inbox with ticket notes

Assign agents to teams and give them a shared inbox so they can collaborate on the same WhatsApp ticket, leave notes for the next agent in queue, and assign tasks.

Automatic ticket creation & threading

Convert enageable tickets into tickets automatically and thread together related conversations (happening during a pre-set duration) in one ticket.

Easy set-up and channel configuration

Get started with your WhatsApp business account instantly and deflect Live Chat, social media messages, and calls to the platform.

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