CALL CENTER SOFTWARE
Keep customers 5x more satisfied with a radically different contact centre: Sprinklr Voice.
Customers don’t want to call you. They want you to be proactive. Deliver digital care that’s one step ahead – across more than 30 channels with Sprinklr Voice: a Contact Centre as a Service (CCaaS) solution that’s powered by AI, fuelled by real-time insights and built on the world’s only unified customer experience management platform.
One top factor
that makes consumers stay loyal to a brand is the ease of contact.
NTT
Sprinklr is trusted by the world's biggest brands
Serve customers 50% faster.
Provide a seamless experience for customers and agents with unified automatic call distribution (ACD), conversational interactive voice response (IVR), voice bots, contact center analytics, automated quality, smart routing, and workforce management — all from one unified platform.
Increase first contact resolution by 72%.
Deliver faster, more personalized customer support and reach resolutions sooner with AI, automation, and agent assist tools. Sprinklr Voice gives every agent 360-degree views of customers with full context from internal, voice, digital, and social data sources.
Improve CSAT with 500 AI models.
Gain immediate access to CSAT, agent quality and agent performance insights with the most advanced, sophisticated proprietary AI engine built for the enterprise. Featuring 500 AI models, Sprinklr Voice captures petabytes of data from voice and digital conversations and converts them into actionable insights for every team member.
⅔ of customers say valuing their time is critical to great service. How does Sprinklr Voice call center software reduce time-to-resolution and help you deliver proactive care?
When customers need urgent support from a live agent, they don’t want to wait. Unfortunately, by the time they reach your agents, they’re already dissatisfied — unless your contact center is capable of supporting today’s high call volumes with proactive customer service. How can you deliver immediate, seamless service to customers via voice channels without overburdening your systems or agents?
Sprinklr Voice is the answer — call center software built on the world’s only unified customer experience management (Unified-CXM) platform and powered by AI capabilities: automated dialers, voice bots, and real-time analytics. It accepts calls, manages outbound campaigns, provides automated routing, reports on agent performance, deflects queries to digital-based channels, analyzes full contact center data, forecasts volume, and optimizes voice performance to deliver faster, more personalized service to customers and smarter tools to teams across your contact center.
Provide radically different customer service with Sprinklr Voice.
Connect with our call centre experts to discuss your voice goals and use cases.
Increase CSAT by 20% by providing seamless voice interactions.
Serve customers wherever they are by routing global calls to automated systems where customers can find resolutions quickly via AI-powered voice bots and self-service options.
Reduce customer churn, resolution time and handle time by 40%.
Access real-time customer data from previous cases, interactions and experiences to create a 360-degree view that helps agents deliver seamless customer service and shorten time to resolution.
Prove ROI by boosting agent performance and productivity by 30%.
Get a complete line of sight into your entire call centre – and measure performance, agent, activity and resolution data.
How a unified contact centre solution helped AkzoNobel UK reduce response times by 80%.
Offering proactive support with a streamlined care centre.
AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels – all from a single contact centre solution.
Increasing engagement by 172%.
By supporting customers along every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment and even earned reach.
Decreasing average response times by 80%.
Sprinklr cut their average response time from 5 hours and 42 minutes to 70 minutes – all in a single year, leading to improved sentiment and happier customers.
Get the Essential guide to AI for customer service.
Discover how AI-powered listening on the digital channels that your customers prefer can help you get a head start on customer care.
Find out how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.
Identify ways to accelerate agent response time by detecting customer intent via AI – and use those insights to generate helpful data and winning responses.
Trust Radius 2020 Top Rated Social Media Monitoring Tools
'With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burnt.'
G2 Top 50 Products for Customer Service
'The only way for your business to connect on social. Sprinklr has a simple interface. Love it!'
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Contact us for a customised demo of Sprinklr Service – and find out how it creates better customer experiences at every touchpoint.
Manage customer service across more than 30 digital and voice channels from one unified platform
Scale your capabilities while reducing costs with Conversational AI and self-service solutions
Reduce overall handle times and boost agent productivity using AI-driven insights and assistance
Optimise your operations with automated speech and text analytics
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