Help Desk software
Reduce help desk time-to-respond by 50% with the industry’s most advanced AI engine.
Help desk software from Sprinklr Service empowers your teams with advanced AI that analyses, detects, predicts and suggests actions from one single, unified platform – making your agents more productive, your customers happier and your operations more cost-effective.
increase in productivity expected by 2023 with AI.
Sprinklr is trusted by the world's biggest brands
Quickly handle the 45% of cases that don’t require agents.
Free agents from heavy caseloads with Sprinklr AI help desk software that detects, identifies and helps customers resolve cases that don’t need agent attention – leading to faster resolutions and reduced time-per-interaction.
Improve agent productivity by 40%.
Empower your teams with the full context of each case to help boost their productivity and satisfy customers with personalised, fast service informed by chatbot messaging and omni-channel conversation histories.
Raise CSAT scores by up to 132%.
Eliminate customer frustration and boost satisfaction by delivering seamless, single-touch experiences with a unified customer experience management (Unified-CXM) platform for the help desk.
90% of customers expect an immediate response. How can help desk software resolve more cases faster?
Modern customers expect instant resolutions – but help desk teams struggle to keep up, as caseloads grow by the second and requests duplicate across social media, live chat and beyond. How can teams stay on top of this volume while connecting disparate pieces of information scattered across more than 30 digital channels?
The answer starts with industry-leading AI, which processes petabytes of raw data to deliver insights at unprecedented speeds. The world’s only unified customer experience management (Unified-CXM) platform analyses customer sentiment wherever it’s shared – even on multiple channels – and brings it together in one place, giving agents a single source of truth that empowers them to humanise engagements at every touchpoint and make customers happier. AI-powered help desk software is how enterprises become human at scale.
Make your help desk human at scale with Sprinklr Service.
Connect with our experts to discuss your customer care centre’s specific goals and use cases.
Handle cases rapidly with 500 business-specific AI models.
Sprinklr AI reveals insights that enable your help desk to deliver the best customer resolutions by matching the current case to resolved cases in your data set.
Save agents 2.6k work days with a unified help desk.
Match customer intent to the right step-by-step procedure – and let AI automatically present that information to your agents in real time during interactions.
Boost customer satisfaction 5x with insights and predictions.
Sprinklr AI reads sentiment, intent, emotion, intensity and time between responses to learn which factors result in high or low CSAT scores – then gives agents a live early-warning signal and alerts supervisors to intervene if a predicted score drops below thresholds.
Get the Essential guide to AI for customer service.
Discover how AI-powered listening on the digital channels that your customers prefer can help you get a head start on customer care.
Find out how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.
Identify ways to accelerate agent response time by detecting customer intent via AI – and use those insights to generate helpful data and winning responses.
Trust Radius 2020 Top Rated Social Media Monitoring Tools
'With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burnt.'
G2 Top 50 Products for Customer Service
'The only way for your business to connect on social. Sprinklr has a simple interface. Love it!'
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Unify your contact centre to make your customers happier and empower your team.
Contact us for a customised demo of Sprinklr Service – and find out how it creates better customer experiences at every touchpoint.
Manage customer service across more than 30 digital and voice channels from one unified platform
Scale your capabilities while reducing costs with Conversational AI and self-service solutions
Reduce overall handle times and boost agent productivity using AI-driven insights and assistance
Optimise your operations with automated speech and text analytics
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