OMNICHANNEL CUSTOMER SERVICE SOFTWARE
Satisfy the 93% of customers who expect seamless omnichannel customer service.
Your customers may jump from channel to channel, but no matter where they go, they’re looking for a continuous, reliable experience. With AI-powered omnichannel customer service from Sprinklr Service, your enterprise can deliver consistent, personalized service every time — by unifying case management across 30+ digital channels on one central platform and giving agents a 360-degree view of the customer.
89%
customer retention rate for companies with strong omni-channel strategies.
Aberdeen Group
Sprinklr is trusted by the world's biggest brands
Increase first contact resolution by 72%.
Sprinklr Service unifies conversational data, omnichannel context, and communication across channels and interactions on a single platform — helping agents deliver personalized, fast service even at first contact.
Raise CSAT scores by 16%.
Customers get frustrated when they have to repeat information. Sprinklr transforms every support incident into a one-touch experience by simplifying the resolution process, accelerating-time to-resolution and boosting customer satisfaction.
Avoid unnecessary escalation costs.
When you unify your customer service across channels, provide 360-degree visibility into previous interactions and supercharge agent conversations with Smart Responses, you can accelerate time-to-resolution and eliminate costly escalations – saving you time, money and customers.
How can omnichannel customer service software help enterprises retain 89% of their customers?
Organizations that fail to empower contact center agents with available customer data and insights are ones that fail to deliver consistent omnichannel customer experiences. How can your agents gain the customer visibility they need to deliver personalized experiences across 30+ modern digital channels?
Omnichannel customer service software from Sprinklr Service is built on the world’s only unified customer experience management (Unified-CXM) platform. This unique approach brings case management, agent desktop, and customer data together in one place — creating a seamless agent experience that turns every conversation into a seamless, human experience. The result: empowered agents, better experiences, and happier customers.
Create more human experiences with omnichannel customer service software from Sprinklr Service.
Connect with our experts to discuss your specific customer service goals and use cases.
Increase customer satisfaction 5.4 times with consistent, continuous support.
Serve customers on the channels they use most — 30+ social and messaging platforms, live chat, SMS, email, and even online communities — with one continuous experience.
Make agents 40% more productive with AI-powered insights.
Omnichannel customer service from Sprinklr Service streamlines all cases into a single platform to ensure a smooth experience across all touchpoints.
Save your agents 2.6k work days with a unified platform.
Provide agents with a complete view of the customer in one screen to streamline conversations and expand channel coverage easily.
How a unified contact centre solution helped AkzoNobel UK reduce response times by 80%.
Offering proactive support with a streamlined care centre.
AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels – all from a single contact centre solution.
Increasing engagement by 172%.
By supporting customers along every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment and even earned reach.
Decreasing average response times by 80%.
Sprinklr cut their average response time from 5 hours and 42 minutes to 70 minutes – all in a single year, leading to improved sentiment and happier customers.
Get the Essential guide to AI for customer service.
Discover how AI-powered listening on the digital channels that your customers prefer can help you get a head start on customer care.
Find out how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.
Identify ways to accelerate agent response time by detecting customer intent via AI – and use those insights to generate helpful data and winning responses.
Trust Radius 2020 Top Rated Social Media Monitoring Tools
'With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burnt.'
G2 Top 50 Products for Customer Service
'The only way for your business to connect on social. Sprinklr has a simple interface. Love it!'
FAQs – Omnichannel customer service Software
Omnichannel customer service software integrates multiple communication channels — email, social media, live chat, phone and more — into a unified interface, allowing businesses to interact with customers seamlessly across various touchpoints. It consolidates customer data, streamlines workflows and enables consistent, personalized support.
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Contact us for a customised demo of Sprinklr Service – and find out how it creates better customer experiences at every touchpoint.
Manage customer service across more than 30 digital and voice channels from one unified platform
Scale your capabilities while reducing costs with Conversational AI and self-service solutions
Reduce overall handle times and boost agent productivity using AI-driven insights and assistance
Optimise your operations with automated speech and text analytics
Request a demo of Sprinklr Service
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