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The Essential Guide to AI for Customer Service

Use AI to help more customers at a lower cost

Consumers are changing the way businesses engage with them. They're moving their conversations online, and they expect digital support. If you're in the customer service business, this means that you need AI.

AI can help you solve customer problems earlier, scale solutions wider and supercharge your agents to promptly resolve issues — but it's also complicated. If you're serious about bringing your operations into the digital age, where do you start?

This definitive guide walks you through 4 key areas for revitalising customer care. Explore the best practices and benefits of:

  • AI for listening, case creation and routing

  • AI for conversational automation

  • AI for agents

  • AI for insights and optimisation

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