The Admin Panel in AI Agent is a centralized interface that allows administrators to configure, manage, and optimize the bot’s behavior and performance. It provides intuitive controls for setting up conversation flows, voice and timeout settings, advanced AI configurations, and integration options.

Access Admin Panel

Follow these steps to access the Admin Panel in Sprinklr AI Agent:

• Navigate to AI Agent Builder from the Sprinklr launchpad.

• Open the AI Agent for which you want to configure the Admin Panel settings.

• Click the 'Admin Panel' option in the left navigation pane to open the Admin Panel.

The following configurations are available in the Admin Panel:

Timeout Settings

Timeout Settings allow you to control what happens when a user does not respond within a specified time during a conversation with your AI Agent. This feature ensures the interaction remains active and prevents the conversation from stalling.

When enabled, the AI Agent can:

• Wait for a defined period for the user’s reply.

• Send a follow-up message or trigger another dialogue flow if no response is received.

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Configuration Fields:

Timeout Settings (Toggle): Enables or disables the timeout feature.

• Action:

  • ON: The AI Agent will monitor user inactivity and take action after the set time.

  • OFF: No timeout behavior will occur; the bot will wait indefinitely for a user reply.

If Timeout Settings is enabled, configure the following fields:

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How long do you want to wait for a user reply?

• Enter Time: Specify the numeric value (e.g., 30).

• Select Unit: Choose the time unit (e.g., Seconds, Minutes).
  If you enter 30 and select Seconds, the bot will wait 30 seconds for a user reply before taking action.

What reply should be sent after the timeout?

This determines what the bot does when the timeout occurs.

• Enable Conditions (Toggle): Allows you to set conditions for when the timeout reply should be sent (e.g., only if the user is in a specific dialogue state).

• Write Script to Publish Dynamic Asset (Toggle): Use this option to trigger dynamic content or assets instead of a static message.

• Text Reply: Enter the message the bot should send after the timeout.

  Example: “Are you still there? Let me know if you need help.”

• (+ Add Text Reply): Use this to configure multiple follow-up messages.

Timeout Settings help maintain engagement and prevent conversations from ending abruptly. By configuring wait time and follow-up messages, you ensure a smooth and user-friendly experience.

Voice Settings

Voice Settings allow you to configure how your AI Agent interacts with users through voice. These settings control speech synthesis, voice prompts, user interruptions, and handling of voice-based intents. Proper configuration ensures smooth, natural, and responsive voice interactions.

Configuration Fields:

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1. Global Repeat Intent

   • Defines the intent that will be triggered when a user asks the bot to repeat its last message.

   • Select an intent from the dropdown list (e.g., Repeat_Last_Response).

2. Speech Profile

   • Determines the voice characteristics for the bot’s speech.

   • Select a predefined speech profile from the dropdown.

3. Barge-In Functionality (Toggle)

   Enables users to interrupt the bot while it is speaking.

   • Barge-In Config (if enabled):

   • Sensitivity %: Minimum percentage of bot reply completion before user interruption is allowed.

     • Default: 30%.

     • Example: If set to 30%, users can interrupt after 30% of the bot’s message is spoken.

   • Time Prompt:

     • Minimum time (in milliseconds) after which user interruption is allowed.

     • Example: 500 ms means users can interrupt after half a second.

   • Barge-In Response Time:

     • Time (in milliseconds) for the bot to stop speaking after detecting user interruption.

     • Example: 200 ms ensures quick responsiveness.

Trigger Application without Rule Setup

Allows you to launch an application without creating complex rule-based triggers.

• Supported channel: Live Chat.

• Select one or more accounts from the dropdown list of preconfigured accounts in Sprinklr.

• Use Case Example: If you want the bot to trigger a live chat session immediately without defining conditional rules, enable this option and select the relevant account.

Feature Suite

This section enables access to additional features tailored for specific use cases. You can configure the following fields as per your requirement:

• Typing Indicator (Toggle): Displays a typing indicator to users when the bot is preparing a response.

  • Typing Indicator Text: Customize the text shown during typing (e.g., “Bot is typing…”).

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• Stream Response (Toggle):
  When enabled, the bot streams responses in real-time for Dynamic Workflow and Smart FAQ nodes, creating a more natural conversational experience.

Additional Settings

This section provides advanced options to fine-tune AI behavior.

• AI Version: Select the model release from the dropdown to define which version generates the AI Agent’s responses.

• LLM Configuration: Define which Large Language Model (LLM) configuration the bot should use for generating responses. Select the appropriate configuration from the dropdown.

The Admin Panel serves as the control center for configuring and managing your AI Agent. By using its settings you can create a personalized, efficient, and engaging user experience.