You can customize the footer of the Live Chat conversation screen to meet your requirements. You can add a disclaimer or information card, add a persistent menu, set the character limit for responses, add message placeholder text, and more.

Enable Banner

You can add a banner to the Conversation screen footer to show certain information to your users. The following types of banners are supported:

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Disclaimer Card

The Disclaimer card can be used to display an important note or disclaimer with an information icon. You can make the Disclaimer card dismissible, meaning it will include a cross icon that users can click to remove it, or sticky, so it remains visible and cannot be dismissed.

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The disclaimer card can be configured to appear either above or below the reply box on the Conversation screen.

• Above Reply Box: By default, the disclaimer appears above the reply box in the footer section of the Conversation screen.

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• Below Reply Box: Alternatively, the disclaimer card can be configured to appear below the reply box.

Information Card

Information cards let you display information in a card with elements such as title, content, and image.

Here's how the information card appears in the footer of the Conversation screen:

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Persistent Menu

The Persistent Menu in Live Chat allows users to restart the bot flow or access frequently used options during a conversation. It helps users navigate key actions without typing, improving usability and reducing friction.

For example in the above picture, a persistent menu in the Live Chat widget helps customers easily discover and access customer service options like “Restart Bot”. Clicking on any of these options, sends a message to the configured bot which then initiates the desired flow. To implement this, please go to the application configuration tab in the Live Chat builder and select the persistent menu option. 

The Persistent Menu can be configured through the chat action menu (three-dot icon) in the Live Chat interface. This feature offers greater flexibility and controlled visibility based on user type and conversation state.

Message Placeholder Text​

You can configure a placeholder text that you want to show in the reply box.

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Character Limit

You can set a character limit for user responses in the Conversation Screen section, under Reply Actions.

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Send Icon

Raise a support ticket with the required appID, partner details and the image in SVG format

Attachment Types

You can restrict the types of attachments users are allowed to send in the Attachment Types section.

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Users will benefit from clearer and more detailed error messages when attachment uploads fail. This enhancement enables end customers to better understand and troubleshoot attachment upload issues during Live Chat interactions. Attachment failures can occur due to various reasons, such as unsupported file types, file size exceeding specified limits, corrupt files, or network issues causing upload failures. With improved error messages, users can quickly identify the cause of the failure and take appropriate action.

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Location Sharing

Enable customers to share their location during Live Chat sessions, facilitating real-time location sharing.

Emoji Integration

Allow customers to enhance their Live Chat interactions with emojis, enabling richer and more expressive communication.

Hide Reply Box

You can choose to hide reply box when it is disabled.

To implement the feature, please raise a support ticket with the appID and partner details.

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Scan URLs Sent by Customers

The URL scanning feature for Live Chat significantly enhances your platform’s security by checking URLs in real-time against Google’s updated lists of unsafe web resources. It identifies and blocks dangerous sites, thereby reducing the risk of fraud and attacks. This feature ensures safety by making only safe URLs available to both agents and customers, while any links identified as potentially unsafe are not displayed or accessible.

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