The Language Settings feature in Sprinklr's Knowledge Base is designed to enhance the efficiency of managing diverse help content for a global brand. Administrators can define country-language mappings, specifying base languages and translations for each country. Additionally, they can create groups of countries, simplifying the assignment of common base languages and translations for articles shared among multiple countries within a group.

The ideal flow ensures a smooth experience for authors creating or editing articles. When adding a new country to an existing article, the language settings automatically include the relevant language mappings. Conversely, when removing a country from an article, the associated translations are automatically adjusted. This eliminates the manual effort and potential confusion in managing translations.

Create Language Settings

Prerequisites for creating Knowledge Base Language Settings:

• You must have the View and Edit permissions under the Knowledge Base Language Setting section of the Service Cloud module.

Follow these steps to create a Knowledge Base Language Setting:

1. Navigate to Knowledge Base on the Launchpad. This will open the Knowledge Base homepage.

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2. Select Language Settings from the Left Pane to open the Language Settings Record Manager.

3. Click the Create Language Setting button at the top right of the page to open the Language Setting creation form.

4. Fill in the required fields on the page. Fields marked with a red dot are mandatory. Below are the descriptions of the fields on this page:

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   1. ​Settings Name: Enter a descriptive name for the Language Setting. (Required)

   2. Category: Choose the Knowledge Base Categories where the Language Setting will be available when creating articles. If you leave this field blank, the Language Setting will be available across all Knowledge Base Categories.

      Country Settings

      In this section, you can configure country-language mapping, which allows you to define the base language of an article based on the selected country and specify any required translations.

      Once configured, when creating articles using the Language Setting and selecting a country, the system will automatically apply the defined base language and translations, unless you override these settings during the article creation process.

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   3. Country: Select the country for which you want to configure. If Global is selected, that configuration will apply to all countries for which a separate setting is not configured. (Required)

   4. Base Language: Select the base language to be applied for the selected country. (Required)

   5. Translations: Choose the languages in which the article should be translated.

      Use the "Add Country" button to configure base language and translation for multiple countries.

      Group Settings

      In this section, you can create groups comprising two or more countries, specifying common base languages. This simplifies the assignment of common base languages and translations, making it more efficient to handle articles across multiple countries within a specific language group.

      Note: "Global" option cannot be a part of group settings.

      Note: Each country can be part of only one group in the Language Setting.

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   6. Group Name: Enter a descriptive name for the group you want to create under the Language Setting. (Required)

   7. Countries: Choose the countries you want to include in the group. You can select from the countries configured in the Country Settings section. (Required)

   8. Base Language: Choose the base language to apply. It must be one of the base languages configured for the countries selected in the Countries field above. (Required)

      Use the "Add Group" button to configure multiple groups within the Language Setting.

5. Click Save in the bottom right corner of the page to create the Language Setting.