The Sprinklr Admins have the capability to access the Distributed platform by providing the email of the user accompanied by a note justifying the reason for switching. This feature not only ensures compliance with regulatory standards but also assists the admins in efficiently debugging and resolving cases.

Use Cases

• Resolving User-Specific Issues which might require troubleshooting by logging in as the user.

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• Ensuring sensitive data is better protected and compliance with organizational data protection policies is maintained.

Benefits

• Streamlines the process of debugging and resolving cases, leading to faster and more effective problem-solving.

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• Ensures sensitive data is protected by maintaining controlled access and compliance with data protection policies.

How to Set up this Capability?

1. Setup required via a Support ticket

This capability needs specific setup. Get in touch with your Success Manager to get the DPs ALLOW_USER_SWITCH_FROM_SPACE_TO_DISTRIBUTED and SWITCH_USER_REASON_FIELD_ENABLED enabled in your environment. This also requires backend configuration which requires the Dev Team approval.

2. Setup via the Enterprise platform

After the DPs and backend configuration is done you need to have the Switch User permission assigned to your user.

Steps to Switch from Space to Distributed Environment

1. Click the Your Profile icon at the top right corner of the platform.

   

2. Click Switch User.

3. Enter the email address of the user that you want to switch as in the Distributed environment in the Email ID field.

4. Enter the reason for switching as user in the Reason field.

   

5. Click Switch. You will then be redirected to the Distributed platform.

Note: If you need to switch back as another user or your admin user, you need to logout as the DST user and then login back as your admin user.

Steps to Create a Reporting Widget for Compliance

1. Navigate to any exisitng reporting dashboard or create a new one.

2. Click on Add Widget in the reporting dashboard.

3. Plot the Consumption Analytics as the data source and the following metrics: