The Exit Conversation Tool helps efficiently wrap up customer engagements on the platform. When activated, it automatically finalizes the interaction by closing the corresponding case, removing the need for any extra manual steps to complete the conversation.

Adding Exit Conversation Tool

1. Click the New Tab icon. Under Persona Apps, select Conversational AI.

2. On the Conversational AI window, select the application in which you want to add the Tool.

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3. Under Build, select Tools.

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4. Click Add Tool in the top right corner and select Exit Conversation.

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5. Enter the Tool Name and Description.

   Guidelines for Function Names:

   • Be Clear and Direct: Use action-oriented, unambiguous verbs.

   • Keep It Concise: Aim for 2-4 words that clearly describe the function's purpose.

   • Avoid Generic Names: Ensure the name is distinct from other functions.

   • Use a Noun or Output Indicator: Reflect the returned value (e.g., fetch_exchange_rate, not convert_money).

   Guidelines for Function Descriptions:

   • Start with a Clear Action Verb: Use verbs like "Retrieves," "Fetches," or "Generates."

   • Clearly State Function Purpose: Describe what the function does without assuming prior knowledge.

   • Mention Key Inputs: Include relevant inputs, but avoid specifying types (handled separately).

   • Specify Expected Output: Clarify what the function returns.

   • Keep it Concise: Aim for a description under 20 words.

   

6. Click Save.

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