Sprinklr Gen AI Platform Features

Updated 

Sprinklr provides Generative AI (AI+) capabilities across multiple product modules, including Sprinklr Service, Insights, Marketing, Advertising, Platform and Social. By default, these AI+ features are enabled for all environments.

Global Admins can use the Global Features configuration panel to centrally manage the availability of AI+ features.

This article lists the various Generative AI features across your Sprinklr environment.

Coding Assistance simplifies complex tasks by helping users generate, debug, and refine Groovy scripts with minimal effort and expertise. The following table gives details on multiple Gen AI features of Coding Assistance.

Feature Name

Enablement

Role Based Access Control (RBAC)

Visible on Screen(s)

Present in AI+ Studio?

Debug Groovy Code

Enabled with AI+ Studio

NA

Update Properties Node

No

Summarise Groovy Code

Enabled with AI+ Studio

NA

Update Properties Node

No

Generate Groovy Code

Enabled with AI+ Studio

NA

Update Properties Node

Yes

The External API module provides the flexibility to switch between SOAP and REST API protocols. The following table gives details on multiple Gen AI features of External API.

Feature Name

Enablement

Role Based Access Control (RBAC)

Visible on Screen(s)

Present in AI+ Studio?

NA

API > External API > Create

External API

No

NA

API > External API > Create

External API

No

Text Enhancement enhances text with proofreading, rewording, tone adjustments, and translations. The following table gives details on multiple Gen AI features of Text Enhancement.

Feature Name

Enablement

Role Based Access Control (RBAC)

Visible on Screen(s)

Present in AI+ Studio?

Make it Longer

Enabled with AI+ Studio

Publishing > Outbound Message > Sprinklr AI+


Case Management > Sprinklr AI+

Quick Publisher,Advanced Publisher (FSP),Reply box - Care Console,Campaign and Sub-Campaign Briefs.

Yes

Fix Spelling and Grammar

Enabled with AI+ Studio

Publishing > Outbound Message > Sprinklr AI+


Case Management > Sprinklr AI+

Quick Publisher,Advanced Publisher (FSP),Reply box - Care Console,Campaign and Sub-Campaign Briefs.

Yes

Reword

Enabled with AI+ Studio

Publishing > Outbound Message > Sprinklr AI+


Case Management > Sprinklr AI+

Quick Publisher,Advanced Publisher (FSP),Reply box - Care Console,Campaign and Sub-Campaign Briefs.

Yes

Simplify Language

Enabled with AI+ Studio

Publishing > Outbound Message > Sprinklr AI+


Case Management > Sprinklr AI+

Quick Publisher,Advanced Publisher (FSP),Reply box - Care Console,Campaign and Sub-Campaign Briefs.

Yes

Modify Tone

Enabled with AI+ Studio

Publishing > Outbound Message > Sprinklr AI+


Case Management > Sprinklr AI+

Quick Publisher,Advanced Publisher (FSP),Reply box - Care Console,Campaign and Sub-Campaign Briefs.

Yes

Translate 

Enabled with AI+ Studio

Publishing > Outbound Message > Sprinklr AI+


Case Management > Sprinklr AI+

Quick Publisher,Advanced Publisher (FSP),Reply box - Care Console,Campaign and Sub-Campaign Briefs.

Yes

Make it Shorter

Enabled with AI+ Studio

Publishing > Outbound Message > Sprinklr AI+


Case Management > Sprinklr AI+

Quick Publisher,Advanced Publisher (FSP),Reply box - Care Console,Campaign and Sub-Campaign Briefs.

Yes

Draft email

Enabled with AI+ Studio

Publishing > Outbound Message > Sprinklr AI+


Case Management > Sprinklr AI+

Reply box - Care Console.

No

Text Generation creates engaging, channel-ready content instantly. The following table gives details on multiple Gen AI features of Text Generation.

Feature Name

Enablement

Role Based Access Control (RBAC)

Visible on Screen(s)

Present in AI+ Studio?

Generate Hashtags

Enabled with AI+ Studio

Publishing > Outbound Message > Sprinklr AI+

Quick Publisher,Advanced Publisher (FSP),"Post Assets (DAM) "

Yes

Generate Product Descriptions

Enabled with AI+ Studio

Publishing > Outbound Message > Sprinklr AI+

Quick Publisher,Advanced Publisher (FSP),"Post Assets (DAM) "

Yes

Generate Content Variations

Enabled with AI+ Studio

Publishing > Outbound Message > Sprinklr AI+

Quick Publisher,Advanced Publisher (FSP),"Post Assets (DAM) "

Yes