Jabra headphones are widely used by agents in call centers for customer communication. To ensure optimal call quality and a smooth user experience, follow the best practices outlined below when using Jabra headsets with your system.

How to Use Jabra Headphones

To maximize performance and reliability, make sure you:

• Connect via Jabra Link: Always connect your Jabra headphones through the official Jabra Link adapter rather than directly pairing over Bluetooth.

• Use the Jabra Direct Application: Install and use the Jabra Direct software to customize settings and manage your headset.

• Keep Software and Firmware Updated: Regularly update both the Jabra Direct app and your headset firmware to ensure stability and access to enhancements.

• Seek IT Support for Issues: If you experience connectivity or audio problems, contact your IT team to check for firmware updates or configuration issues.

• Check for Latest App Updates: Routinely verify that Jabra Direct is up to date to take advantage of bug fixes and new features.

What to Avoid

To reduce connectivity and performance issues:

Avoid Pairing Unnecessarily With Multiple Devices: Do not pair your Jabra headset with multiple devices at the same time unless needed, as this can cause interference or unexpected behavior.

Preferred Audio Settings in Jabra Direct App

Adjust the recommended settings in the Jabra Direct application to improve call handling:

Turn OFF the following features:

• Answering calls by rotating the boom arm

• Boom Arm Mute

• Auto Reject Call

• On-Head Detection

• Auto-Resume by Motion

• Mute Call by On-Ear Detection

Turn ON the following features:

• Auto Sleep: Set this to Never to prevent unintended sleep mode during calls

• Mute Reminder Tone: Enable this option to alert you when the headset is muted

• Earcup Detection: Keep this enabled for correct headset behavior

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For all other settings not mentioned here, adjust according to your personal preference or workflow needs.

Preferred Audio Settings in Jabra Link

Wireless Range: Set the wireless range to Normal to maintain a consistent connection without excessive power usage.

Following these practices will help ensure that your Jabra headphones deliver clear, consistent audio and a reliable headset experience during customer interactions.

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In this article, learn about the best practices to follow for Jabra headphones. 

Jabra headphones are used by agents in call centre for communication with customers. The following list contains the best practices that agents need to follow for better call quality when they are using headphones. 

Do’s and Dont’s for Jabra headphones 

Here are the steps for using the headphones properly.

Do’s: 

• Always connect the Jabra Headphones through Jabra Link. Don’t directly connect the headphones through bluetooth.

• Use the Jabra Direct Application to customize the audio settings. 

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• Keep Jabra Direct and Firmware up to date.  

• If you are facing any issues with the headphones, reach out to your IT team to update the firmware for the headphones and Jabra Link. 

• Always connect through Jabra link, not through the Bluetooth. 

• Check for latest updates in the Jabra Direct App. 

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Don'ts: 

Here is the step that is advisable to avoid.

Don’t Pair with Multiple Devices Simultaneously if Unnecessary. 

Preferred Audio Settings in Jabra Direct App

Here are a list of Settings that you need to turn OFF:

• Answering call through rotating boom arm

• Boom Arm Mute

• Auto Reject Call

• On-Head detection

• Auto-Resume by Motion Detection

• Mute- Call by on Ear detection

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Settings that should be turned on 

Here are a list of Settings that you need to turn on:

• Auto Sleep should be set to Never. 

• Turn Mute Reminder tone to ON. 

• Turn Earcup headphones to ON. 

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Use the remaining settings, that are not mentioned in this document, on the basis of user preferences. 

Preferred Audio Settings in Jabra Link  

Set the Wireless range to Normal.