Sprinklr Copilot Features for Insights

Updated 

Sprinklr Copilot supercharges insights by using AI to analyze vast amounts of customer and market data, turning complexity into clear, actionable intelligence. It helps teams uncover emerging trends, monitor brand health, and understand audience sentiment in real time across social, digital, and customer interactions. Copilot can summarize reports, highlight anomalies, and recommend strategic actions, enabling faster decision-making and proactive engagement. By automating data interpretation and delivering predictive insights, Sprinklr Copilot empowers businesses to stay ahead of the curve and drive measurable impact with confidence.

Benchmarking streamlines competitive analysis with AI-powered dashboards, unifying brand and competitor data to eliminate manual aggregation and KPI challenges, and delivering actionable insights for effective strategies. The following table gives details on multiple Copilot features of Benchmarking.

Feature Name

Enablement

Role Based Access Control (RBAC)

Visible on Screen(s)

Present in AI+ Studio?

Enabled via Feature DP

Benchmarking > Benchmarking Assistant > Benchmarking Assistant

Benchmarking Dashboard

No

Sprinklr Surveys simplifies the process of gathering direct feedback from customers and stakeholders. Powered by Sprinklr AI+, it automatically analyzes responses to uncover actionable insights, cutting down the time needed to detect key trends and correlations. This enables CX and brand teams to boost customer satisfaction, support business growth, and strengthen brand perception. The following table gives details on multiple Copilot features of Surveys.

Feature Name

Enablement

Role Based Access Control (RBAC)

Visible on Screen(s)

Present in AI+ Studio?

Enabled with the Module

NA

Survey Builder

No

Social Listening tracks and analyzes online conversations to uncover customer opinions, preferences, and trends that impact business strategy. The following table gives details on multiple Copilot features of Social Listening.

Feature Name

Enablement

Role Based Access Control (RBAC)

Visible on Screen(s)

Present in AI+ Studio?

Enabled via Feature DP

Conversations > Listening Settings > Research Assistant

Sprinklr Insights Landing Page

No

Enabled via Feature DP

Conversations > Listening Settings > Dashboard Copilot

Listening Dashboard

No