Learn about the role-based and account-level base permissions in Sprinklr for the smooth operation of your account.

In addition to the role-based permissions that allow users the general ability to perform certain actions, account-level permissions allow users to take actions on specific accounts. While adding an account or editing an account, you may grant permissions to specific users/user groups for specific actions allowing or restricting them to act only on permitted action types.

Persona and use cases

To provide account-level permissions

1. Click the New Tab icon . Under the Sprinklr Social tab, click Owned Social Accounts within Listen.

2. Hover over the desired account's Options icon  and select Edit. 

3. In the Update Account window, under the Permissions section. From the Select Action and Users / Users Groups drop-down menus, select the action type you want to assign the permission for and the users/user groups you want to assign the permission to, respectively. For more information, see Account Level Permissions — Field Descriptions ​

4. Click Save in the bottom right corner to save the changes.

Account level permissions — Field Descriptions

Best practices

You can grant permissions to users/user groups while adding a new account or editing an existing account. For more information about adding a new account, see Add an Account.