Augment agent capabilities using AI and automation. Agent Assist encompasses a range of capabilities that enhance the efficiency and effectiveness of customer service representatives in handling customer inquiries. These features contribute to real-time case resolution and also include AI-based functionalities for improved assistance. The following table gives details on multiple Copilot features of Agent Assist.

Automated Quality Management (AQM) revolutionizes the traditional approach to maintaining standards in service and performance. It operates by implementing AI generated checklists, which are intricately designed to assess various parameters critical to service quality. This system automatically evaluates all cases, thereby eliminating the need for random sampling as seen in manual evaluation. The following table gives details on multiple Copilot features of Quality Management.

Ads Reporting empowers you to build custom reports with filters, metrics, and dimensions—helping you analyze performance, optimize campaigns, and share actionable insights. The following table gives details on multiple Copilot features of Reporting.