Setting up Response Translations
Updated
Response Translations in Sprinklr CFM empower teams to analyze survey text responses in multiple languages in a consolidated manner. When surveys are distributed in various languages, the responses are naturally multilingual, which poses challenges for store managers, analysts, and CX leaders who prefer to view results in a single language.
Response Translations empower users to generate translated fields directly within responses. These fields automatically save translated iterations of text-based responses, simplifying the process and making it easier to:
Analyse multilingual survey data side-by-side.
Export and share responses in a common language.
Drive consistent insights across Analytics and Custom Dashboards.
Business Use Case
Unified Analysis: Consolidate French, Spanish, and English responses into a single translated field for consistent sentiment and theme analysis.
Export to External Tools: Export responses in English for downstream BI tools without requiring manual translation.
Governed Multilingual Reporting: Standardize and centrally manage translations at the survey level to ensure accuracy and compliance.
Dashboard Consistency: Use translated fields across Custom Dashboards and Analytics without concerns about mixed‑language responses.
Prerequisites
You would need access to View and Edit Response and Analytics permissions, and in Edit Settings, you would need access to Response Translations Record Manager permissions at the Survey Level.
Setting Up Response Translations
Navigate to the Response tab of a Survey and then click on Horizontal Ellipsis (...).
Click Manage Response Translations.
Click + Create Response Translation.
Go to the Create Response Translation page and fill in the details:
Translate Field Name: Add a meaningful name to the translate field name.
Text Response from Survey Question: Select the text response from the survey question.
Translate to: Select the language in which you want to translate the response.
Click Save.
Manage Translation
Click the Vertical Ellipsis against a response translational to Edit the translation.
Record Manager
The following field will be available in the record manager
Field Name | Description |
Translated Field Name | Captures the name of the field. |
Question Details | Reflects the question details selected. |
Language | Reflects the language selected for translation. |
Created By | Captures the details of the user who has created the translation. |
Date Created | Captures the date when the translation was created. |
Date Modified | Captures the date when modifications were made. |
Note:
Only one translation per question-language pair is allowed.
Attempting to duplicate shows an error message.
Use Translated Fields in Analysis
Responses Tab: Add translated fields as columns via Add Column to Right/Left.
Analytics Tab: Use translated fields under Survey Question Bucket.
Custom Dashboards: Plot translated fields in widgets (tables, streams, text-supported types).
Filtering: Translated fields behave like any other text field for search and filters.
Backfill Translations (Optional)
By default, only new incoming responses are translated.
To backfill historical data:
Raise a support ticket for translation backfill request.
Governance and Limits
Annual Limit: 50M characters per customer per year (includes backfill + ongoing translations).
Language Coverage: Matches supported survey translation languages.
Toggle Control:
Active: New responses are translated.
Inactive: Translation pauses; existing translated data is retained
Key points to note
Backfill requires manual support intervention.
Only text-type survey questions are supported.
Translation refresh is not real-time; applied at response ingestion.
Annual quota enforced at 50M characters per customer (can be extended on approval).