Creating an SMS distribution enables you to send survey links directly to recipients through text message. It offers a variety of customization options, including setting distribution details, crafting SMS content, defining link expiration rules, and managing response limits. You can also schedule distributions for specific audiences and set up automated reminders to encourage participation.

Business Problems Solved

• Collecting Customer Satisfaction After a Product Purchase: It helps to gather customer feedback after a product is delivered. Using SMS distribution, surveys can be sent through SMS with a link to a brief questionnaire about product quality and the shopping experience. This approach ensures fast and easy feedback collection, helping improve processes and offerings.

SMS offers broad reach, ensuring surveys are delivered to respondents even in low-connectivity areas or where email may not be feasible. It can be easily accessible by just clicking a link in the SMS, which helps boost participation and engagement, leading to higher response rates.

Prerequisites

You need to have Edit and View Distribution permissions in order to access SMS Distribution.