Sprinklr Specialised AI Insights Features

Updated 

Sprinklr Specialized AI Insights Features provide advanced, AI-driven analytics to uncover deep, actionable insights from vast volumes of customer interactions and social data. These features go beyond basic reporting by leveraging machine learning and natural language processing to identify trends, sentiment shifts, emerging topics, and brand health indicators. With tailored dashboards and predictive intelligence, businesses can make data-backed decisions, anticipate customer needs, and optimize engagement strategies for maximum impact. This article lists the various Specialised AI features across your Sprinklr environment.

Competitive Insights and Benchmarking empower brands to analyze competitor performance, industry trends, and market positioning in real time. By comparing key metrics and engagement strategies, businesses can identify opportunities, refine campaigns, and stay ahead in a dynamic competitive landscape. The following table gives details on multiple Specialised AI features of Competitive Insights and Benchmarking.

Feature Name

Enablement

Role Based Access Control (RBAC)

Visible on Screen(s)

Present in AI+ Studio?

Enabled by default for all

NA

Benchmarking Dashboards

No

Emotion

Enabled by default for all

NA

Benchmarking Dashboards

No

Spam

Enabled by default for all

NA

Benchmarking Dashboards

No

Paid Post Detection

Enabled by default for all

NA

Benchmarking Dashboards

No

Enabled by default for all

NA

Benchmarking Dashboards

No

Social Listening is the practice of tracking online conversations and analyzing what people say about your brand, competitors, industry, or relevant topics across social media and digital platforms. It helps businesses understand audience sentiment, identify trends, and make data-driven decisions. The following table gives details on multiple Specialised AI features of Social Listening.

Feature Name

Enablement

Role Based Access Control (RBAC)

Visible on Screen(s)

Present in AI+ Studio?

Enabled by default for all

NA

Quick Search

No

Enabled by default for all

NA

Listening Dashboards

No

Influencer Score

Enabled by default for all

NA

Listening Dashboards

No

Enabled by default for all

NA

Listening Dashboards

No

Global Category Dimensions

Enabled by default for all

NA

Listening Dashboards

No

Enabled by default for all

NA

Listening Dashboards

No

Enabled by default for all

NA

Listening Dashboards

No

Emotion

Enabled by default for all

NA

Listening Dashboards

No

Spam

Enabled by default for all

NA

Listening Dashboards

No

Visual listening is the practice of monitoring and analyzing visual content, such as images, videos, memes, and infographics, shared on social media and digital platforms to understand how people visually express opinions, emotions, and trends about brands, products, or topics.

The following table gives details on multiple Specialised AI features of Visual Listening.

Feature Name

Enablement

Role Based Access Control (RBAC)

Visible on Screen(s)

Present in AI+ Studio?

Enabled by default for Visual Insights customers

NA

Visual Topic Creation

No

Similar and Exact Image Search

NA

Visual Topic Creation

No

Enabled by default for Visual Insights customers

NA

Visual Topic Creation

No

Enabled by default for Visual Insights customers

NA

Listening Dashboards

No

Enabled by default for Visual Insights customers

NA

Listening Dashboards

No

Object Detection

Enabled by default for Visual Insights customers

NA

Listening Dashboards

No

Activities Detection

Enabled by default for Visual Insights customers

NA

Listening Dashboards

No

Scene Detection

Enabled by default for Visual Insights customers

NA

Listening Dashboards

No

Age Detection

Enabled by default for Visual Insights customers

NA

Listening Dashboards

No

Gender Detection

Enabled by default for Visual Insights customers

NA

Listening Dashboards

No

Visual Sentiment Detection

Enabled by default for Visual Insights customers

NA

Listening Dashboards

No