Audit Logs
Updated
The Audit feature tracks current and past conversations and provides access to the Debug Log, offering insights into response accuracy, language comprehension, and error handling to help optimize the Sprinklr AI Agent’s performance.
Steps to Audit Cases
On the Sprinklr AI Agent window, click Conversations from the left navigation pane to view the conversation history.
Double-click the conversation to view its Debug Log to review each step taken during the conversation, along with Workflow Handovers, and identify how the AI Agent responded at each stage.
Note: For every task used in the Sprinklr AI Agent, you will get the following in the debug log:
Task Name
User Reply
Twin Reply
For every skill used in the Sprinklr AI Agent, you will be able to find the following in the debug log:
Task Name
Skill Name