Forecast Reports

Getting Started for Agents

Getting Started for Workforce Managers

Getting Started for Supervisors

Workforce Management Overview

Sprinklr's Workforce Management Solution

Need for Workforce Management

Time Off Management

Manage Schedule

Manage Workloads

Schedule Reports

Manage Presets

Real Time Adherence

Create Time Off Requests

Manage Forecasts

Manage Activities

Out-of-Adherence Alerts

Create Shift Change Requests

Create Slot Requests

Agent Preferences

Manage Shifts

Time Off Reports

Shift Change

Manage Policies

Create Shift Trade Requests

Manage Approval Workflows

Other WFM Reports

Create Shift Bid Requests

Forecasting

Manage Persona App

Scheduling

Shift Trade

Shift Change

Slot Management

Manage Bids

Events