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Locking & Unlocking of Users

Locking mechanism is important to ensure security for your users. Once locked, a user can be unlocked by either the admins, or via Sprinklr support. This article details out the locking and unlocking via the workspace/global admins.How can a user get Locked?When a user attempts to log in multiple ti

Knowledge Base Article

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Getting started

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Resend User Activation Links

New user addition step includes activating your profile by clicking on the login link from your email. Sprinklr provides a way for you to remind them to activate, in case they forgot to do so. Admins can bulk trigger these emails as well. This article takes you through the steps of sending these use

Knowledge Base Article

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Getting started

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Case Message Details Report

The Case Message Details Report provides detailed information on the message level. Each record represents a message identified by a Universal message ID for every message received in the system. This report details the number of messages, message type, intent, and other message-level properties.The

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Glossary

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Metric-based filter

We have introduced 7 new metric-based dimensions that you can use as a filter at the dashboard-level, widget-level, and section-level. The below dimensions will help you filter the user engagement data as per the defined values – DimensionUse as filterUser FollowerThis will filter the user engagemen

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Custom Listening dashboards

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Brief Sections: Actions

OverviewSections allow you to better organize your Briefs and add elements like text, numbered or bulleted lists, media assets, tables and custom fields. Brief sections can be cloned, locked, reordered or deleted. You can also add padding, margins and borders to Brief sections. Clone Brief SectionsH

Brief

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Brief Template Components

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Agent Summary

This section provides the overall work summary and the occupancy of every  agent for the selected time frame. Segregation of all the cases offered to an agent is available thus the Abandoned Rate & Pickup Rate maintained by an agent is calculated. This also reports the overall time spent by ever

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Reporting & Analytics

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Making Customer Calls at the Best Time (Call Optimization in Voice Campaigns)

Introduction Imagine calling a friend at the right time when they’re free and happy to chat. Businesses want to do the same with their customers. By picking the best time to call, they can: Make customers happierSave money​Increase likelihood of salesBoost call successGet better feedbackBetter agent

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Scheduled Time to Call

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Call Centre Performance Overview

This report summarizes the overall call center performance that are necessary for a leadership view.Call Count - SplitOutbound Call Count: Number of outbound calls made.Dialer Calls: Number of calls offered to the agents through various dialers (preview, predictive & progressive).Manual Call Cou

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Reporting & Analytics

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Different Type of Segments in Sprinklr

Sprinklr is a social media management and customer experience platform that provides businesses with a comprehensive set of tools for managing their digital presence and engaging with customers. Within Sprinklr, audience segments can be created using various methods to target specific groups of cust

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Different Types of Segment

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Outbound Voice Campaigns and Use Cases

Outbound Voice Campaigns refer to a planned series of outbound voice communication efforts aimed at achieving specific business objectives. Outbound voice campaigns are often used by businesses, organizations, or political campaigns to connect with customers, supporters, or potential voters.The purp

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Introduction to Outbound Voice Campaign

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X Welcome Messages

X Welcome Messages make it easier for businesses to define the customer experience from the start, without requiring any manual action at all. Welcome Messages are sent to users when they begin a direct message conversation with your X account and can be used to let customers know what service optio

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Engage with your fans

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Campaign Priority

Set Campaign Priority in a Dialer ProfileYou can set the priority of the campaigns in a dialer profile to define the order in which the dialing will happen across different campaigns containing the same set of agent queues. With campaign priority, dialing happens sequentially.To set the campaign pri

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Weightage and Priority

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Send X Direct Messages

X direct messages allow brands to communicate with their fans by providing them with helpful visual or video guides in case of troubleshoot problems, or share engaging content. In this article, you will learn about how to receive these messages in engagement dashboards and then reply to direct messa

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Engage with your fans

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Create A Column For Tweets

You can now get a better glance on your tweets, both promoted and unpromoted through engagement dashboards. You can even segregate for promoted tweets, or for different accounts using these X engagement columns. In this article, you will learn how to create such a column for tweets. StepsClick the N

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Engage with your fans

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Create A Column For Retweets

Retweeting is the act of sharing another X user's posts. For a brand, it is a way of amplifying engagement and awareness about the brand posts. In this article, you will learn about how to create a column and keep a track of all retweets through engagement dashboards.​ Steps​Click the New Tab i

Knowledge Base Article

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Engage with your fans

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Create A Column For X Mentions

Tracking X mentions is one of the most effective ways to measure your brand's presence on the network, as mentions of your brand indicate activity in specific communities. In this article, you will learn about how to create a column for X mentions.​ Steps​Click the New Tab icon . Under the Spr

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Engage with your fans

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Add a WeChat Third Party Account

Adding a WeChat Third Party account in Sprinklr allows your team to engage, publish, report, and monitor your brand's WeChat account from the Sprinklr platform.To learn more about getting this capability enabled in your environment, please work with your Success Manager. In

experience:space

article:howto

channel:wechat

WeChat Third Party Account

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Setting up Wechat in Sprinklr

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Pinterest Channel Capabilities and Limitations

Pinterest CapabilitiesCapabilitiesSprinklr SupportedNotesFor details on media recommendations, see Pinterest Media Recommendations.Change Profile PhotoNoAPI LimitationChange Board Cover PhotoNoAPI LimitationPublish PhotoYesPublish VideoYesPublish LinkYesEdit Board name and/or descriptionNoAPI Limita

Pinterest

Capabilities and Limitations

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Setting up Pinterest account in Sprinklr

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Standard Reporting Dashboard

You can use X Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged with them

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Report on X activities

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How to use auto response on Reddit messages

In Reddit, if you are a moderator, you have the ability to enable auto response to Reddit messages through modmail. You can also determine from which users under a moderator can send auto responses.Internal Note:To enable auto response to Reddit messages through modmail, enable the Dynamic Property:

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Engage, publish and report on Reddit