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Outbound Voice Campaigns and Use Cases

Outbound Voice Campaigns refer to a planned series of outbound voice communication efforts aimed at achieving specific business objectives. Outbound voice campaigns are often used by businesses, organizations, or political campaigns to connect with customers, supporters, or potential voters.The purp

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Introduction to Outbound Voice Campaign

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Call Centre Performance Overview

This report summarizes the overall call center performance that are necessary for a leadership view.Call Count - SplitOutbound Call Count: Number of outbound calls made.Dialer Calls: Number of calls offered to the agents through various dialers (preview, predictive & progressive).Manual Call Cou

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Reporting & Analytics

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Pinterest Channel Capabilities and Limitations

Pinterest CapabilitiesCapabilitiesSprinklr SupportedNotesFor details on media recommendations, see Pinterest Media Recommendations.Change Profile PhotoNoAPI LimitationChange Board Cover PhotoNoAPI LimitationPublish PhotoYesPublish VideoYesPublish LinkYesEdit Board name and/or descriptionNoAPI Limita

Pinterest

Capabilities and Limitations

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Setting up Pinterest account in Sprinklr

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WeChat Automatic Messages

WeChat account admin can create automatic messages such as welcome messages, auto-replies and keyword inspired auto-replies. Auto messages can include text, images, voice messages and video. Followers receive auto messages when their actions match pre-set conditions. This capability benefits both fo

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Engage with messages from WeChat

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Vanilla Forum - Account Addition

Introduction We have integrated our Sprinklr platform with Vanilla Forum, a highly customizable platform for building and managing online communities. This integration empowers you to effortlessly manage discussions, comments, and community interactions directly within Sprinklr. You can now engage w

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Account Addition - Vanilla Forum

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Troubleshooting and Best Practices

How to Modify the Call Overview DashboardThe Call Overview dashboard is standard, and currently, no changes are supported in this dashboard. If modifications are needed, it is recommended to create a replica of the dashboard with the desired changes. Afterward, the modified dashboard can be added to

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Configure Case Analytics View

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Pre-select a Production Dashboard for a Campaign

How does it work? Navigate to the Rule Engine from the launchpad Create a draft rule within campaign rule ​​​User defines the Condition under “Conditions Applies To The Properties of Campaign”. Define the operator of the rule (the operation to be carried out when the rule is triggered) Define the Ac

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Functionalities

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About X Campaign Budget Optimization

Previously, X required advertisers to set a daily budget at the campaign level as well as offered an optional total campaign budget. Advertisers could not specify a daily budget at the ad group level and the same is aligned within Sprinklr.X has recently rolled out a significant change that incorpor

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Publish Twitter Ads

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ASR Contextualisation of Entities

OverviewIntroducing the concept of improving ASR(Automatic Speech Recognition) system accuracy and efficiency through data type hints.Adding Data Type Hints for Voice BotWhen collecting specific information (e.g., mobile number), provide a data type hint to the ASR system.Pass a hint like 'nume

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Setup Entities

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Paid Rule Keyword Lists

You can leverage the Paid Rule Engine to automate the tagging of Ad Variants based on Keyword Lists. Keyword Lists allow you to quickly and easily create a frequently used set of keywords or phrases and use them in Rules, saving time and reducing the possibility for any manual error.For any queries,

Advertising

Paid Rules Engine

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Paid Rule Properties

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Creatives

IntroductionCreatives are used to style a survey and improve the look and feel of any survey. It helps to design a survey on how a survey should open, placing primary and secondary buttons along with the font, font size and color of the buttons, etc. You can add images to improve the survey content

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In-App Distribution

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Support Cases

The Support Cases Widget enables users to create support tickets quickly and efficiently. The widget displays a support button, providing users with easy access to the support ticket creation feature. Users can use this button to report any issues or concerns regarding the product or service offered

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Widget Library

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Bulk Import of Forecasts

You can bulk import forecast files using the SFTP. Simply multi-select the Excel files you wish to import, then drag and drop them into the uploads/forecast-import directory on the SFTP. Once processed, these files will appear in draft status on the forecasting records manager page.Note: The steps a

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Multichannel Forecasting

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Add Multiple Page Administrators with Multiple Authorization Tokens

Multiple authorization tokens allow you to add multiple users to be recognized as the Facebook page administrator within the Sprinklr platform. The facebook page account will stay active even in cases wherein one admin’s account gets deactivated due to multiple reasons (reasons detailed out in this

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Manage Facebook accounts

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Publish a 1 Click Ad Buy within Sprinklr Distributed

The 1 Click Ad Buy feature within Sprinklr Distributed allows admins to set up the configuration for Ad campaigns and create an Ad Buy to ensure that all the campaign creators (Distributed users) use the pre-configured values and communicate and advertise at a local level. The Distributed User has t

Create A 1 Click Ad Buy within Sprinklr Distributed

1 Click Ad Buy

Create A 1 Click Ad Buy

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Advertising & Marketing (Distributed User)

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Filters and Filter Groups in Task Views

OverviewFilters and Filter Groups enable you to sort and filter Tasks based on specific criteria. When viewing large or complex Projects with multiple Tasks, you can use Filters to view only relevant Tasks and minimize confusion. You can filter Tasks based on status, priority level, custom fields, o

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Manage Task Views

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Stack by Field in Kanban View

OverviewThe Kanban view is useful for visualizing and optimizing workflows. It’s designed to maximize efficiency and accurately visualize the flow of tasks. Kanban boards organize tasks by using stacks. Stacks are a group of tasks, in card format, that are stacked under particular fields based on ei

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Task Kanban View

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Story Tags in Media Monitoring & Analytics

Media Monitoring & Analytics (MM&A) enables you to tag a story or create a new story tag option. This is extremely useful as the story tags can be used as a filter in order to include or exclude specific stories. Story tags can also help you categorize stories and analyze these categories to

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Tagging related

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PR Tagging in Media Monitoring & Analytics

PR tags enable you to carry out a seamless end-to-end tagging process in MM&A.PR tags are independent and editable tags and provide you with the ability to select, add, update, and remove individual/bulk tags for messages.Creating and bulk updating PR TagsIn the Inline Editable Table widget, new

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Tagging related

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How to Manage Custom Metrics in Reporting

Similar to the standard metrics used in reporting widgets, you can create your own metrics across all reporting dashboards within Sprinklr. You can use these metrics to collect and analyze data that reporting doesn't automatically track. Custom metrics offer much more dynamic reporting capabili

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Manage Custom Metrics