The Sprinklr Extensions Library is a centralized, searchable repository of pre-built external API integrations. These integrations, called templatized extensions, provide ready-to-use connectors for widely used platforms such as Salesforce, Zendesk, and ServiceNow, etc.

By using the Extensions Library, you can integrate external systems into Sprinklr workflows and AI Agents with minimal setup effort. This approach reduces development overhead, ensures consistent API usage, and improves time-to-value.

The Extensions Library is designed to:

• Reduce manual effort in API integration.

• Accelerate workflow and AI Agent configuration.

• Provide consistent, version-controlled API setups.

• Offer secure authentication, versioning, monitoring, and fallback options.

Key Features

The library includes several features designed to simplify configuration, improve maintainability, and provide reliable integration with external platforms.

Pre-Built Templates: Pre-built templates let you configure APIs without needing to start from scratch. They provide tested, ready-to-use options for major platforms.

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Authentication Binding: Authentication binding ensures secure and flexible credential management when connecting to multiple instances of the same platform.

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Versioning Support: Versioning support ensures that existing workflows remain unaffected while giving you access to updated API templates.

Monitoring and Alerts: The library includes built-in monitoring to help you track extension health and prevent disruptions to workflows.

• Health monitoring of all configured extension instances.

• Alerts for issues such as:

• API call failures.

• Credential expiration.

• Deprecation notices.

• An Admin Dashboard provides visibility into extension health, usage, and alerts.

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Manual Configuration Fallback: If the library does not have a template for your use case, you can configure the API manually while keeping the same management capabilities.

• If a template is unavailable, users can configure APIs manually.

• Provides seamless fallback between library-based configuration and manual setup.

Prerequisites

Before you begin, make sure your user account has the following External API permissions:

• View: Allows you to access and view existing external API configurations.

• Create: Allows you to add new external API configurations.

• Edit: Allows you to modify existing external API configurations.

• Delete: Allows you to remove external API configurations.

Configure External APIs Using Templates

You can configure External APIs quickly by selecting pre-built templates from the Extensions Library. The process includes selecting a template, entering connection details, and finalizing the configuration.

Step 1: Access the Extensions Library

The steps to access the Extensions Library depend on whether your environment uses the old All Settings UI or the new All Settings UI.

Access Extension Library in Old All Settings UI

Follow the steps below to access Extensions Library in Old All Settings UI:

• Navigate to All Settings from Sprinklr Launchpad.

• In the Platform Settings window, select Manage Customer from left toolbar.

• From the list of options, choose External API. You can also use the search bar at the top to quicky find it.

• The External API Record Manager opens.

Access Extension Librray in New All Settings UI

Follow the steps below to access Extensions Library in new All Settings UI:

• Navigate to All Settings from Sprinklr Launchpad.

• Select APIs and Integrations from left navigation bar to open detailed record manager.

• Click the External API option from left menu to access External API Record Manager.

Step 2: Add an External API

• In the External API Record Manager, click Add External API button in the top-right corner.

  • The Templates Library opens.

• Select the template that best matches your integration requirements.

  • For example, choose Salesforce if you want to integrate with Salesforce APIs.

• On the selected platform card, review the available API details, such as:

  • Method type (GET, POST, etc.)

  • Endpoint

  • Version

• After verifying the details, click Next to continue with the configuration.

Step 3: Configure the API

Once you have chosen a template, provide the required configuration details. Use the External API Configuration page to customize the template. Complete the following fields to configure the selected API template.

• Connection: Select the connection credentials from the dropdown. The list is pre-populated with credentials stored in Sprinklr.

• API Name: Provide a unique, descriptive name for the API configuration.

• API Endpoint: Select the endpoint from the dropdown. The system auto-fills the Endpoint URL with a sample value.

• Endpoint URL: Replace the sample value with the actual endpoint URL.

• Description: Enter a description to document the purpose of this configuration.

Use the '+ External API' button to add multiple API endpoints in the same configuration.

Step 4: Save the Configuration

Click the Save button at the bottom-right corner to apply your configuration settings.

• The system validates the API after you save the configuration.

• If the validation is successful, the API is added and becomes available in the External API Record Manager.

The Sprinklr Extensions Library streamlines the process of connecting external platforms with Sprinklr workflows. By using pre-built, version-controlled templates with secure authentication, monitoring, and fallback mechanisms, teams can configure and maintain API integrations efficiently with minimal risk of misconfiguration.