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Google RBM Account Addition

Notes:The integration of Google RBM is currently underway and has limited availability at this time.Brands are solely responsible for reaching out to carriers directly to sign up for their services. Sprinklr will not be able to facilitate carrier services; this must be managed by the brand.Brands ca

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Google RBM Account Addition

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Troubleshooting and Best Practices

How to Modify the Call Overview DashboardThe Call Overview dashboard is standard, and currently, no changes are supported in this dashboard. If modifications are needed, it is recommended to create a replica of the dashboard with the desired changes. Afterward, the modified dashboard can be added to

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Configure Case Analytics View

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Standard sources in Media Monitoring & Analytics

Media Monitoring & Analytics (MM&A in short) supports a wide range of sources namely News, TV, Print, Radio, Twitter, Facebook, and Reddit.Over 400K news and websites are covered.Extensive Web News Coverage across 180+ countriesOver 3M+ news mentions monitored every dayCoverage across Intern

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Data Sources

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User groups

User groups are a collection of users. You can use user groups to segment users and make bulk actions on them, like giving permission to a user group at once, putting a user group in an assignment queue, etc.A user can belong to multiple user groupsThere are two types of user groups in SprinklrStati

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Sprinklr Service Glossary

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Log in to Account After Setting Up Two-Factor Authentication

After successfully setting up Two-factor Authentication for your user profile, you will always be prompted to log in using 2FA into your Sprinklr account. Follow the steps mentioned below to log in to your account after setting up 2FA.Login Steps using 2-Factor AuthenticationGo to https://app.sprink

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Advanced Capabilities

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Setting up Bot Rule

Before You BeginBefore configuring a bot rule, it is important to have a clear understanding of the following aspects:Inbound RuleCase Maker RuleOverviewOnce all the preprocessing steps are completed, the Bot Rule is responsible for assessing the status of the bot application when it receives a mess

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Bot Rule Setup

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Two-Factor Authentication for Existing Users & at User-Level

You can add a second layer of security to your Sprinklr accounts using the Two-factor authentication. Once this is added, users will have to enter TOTP (Time-based One-Time Password) in addition to their username and password. Follow the steps mentioned below to set up 2FA in Sprinklr for existing

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Advanced Capabilities

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Two-Factor Authentication for New User

You can add a second layer of security to your Sprinklr accounts using the Two-factor authentication. Once this is added, users will have to enter TOTP (Time-based One-Time Password) in addition to their username and password. Follow the steps mentioned below to set up 2FA in Sprinklr for a new use

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Advanced Capabilities

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Instagram Historical Backfill Capabilities and Limitations

Historical backfill is the process of updating data for posts which have been published either before the account was added in Sprinklr or 60 days prior. There is a default backfill range for 60 days which is added as soon as the account is added into SprinklrNote: All post-level data gets automatic

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Reporting Glossary

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Types of metrics in Facebook

Facebook Reporting revolves around six different types of metrics. These metrics help in analyzing the performance of your post or your Facebook Page. To understand the different categories of metrics and their specific use cases, we first need to understand what these categories mean. This article

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Types Of metrics

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Sina Weibo Capabilities and Limitations

Note: Unfortunately, Sina Weibo has limited its functionality (under the PIPL laws) to all Social Media partners. The following limitations will exist:Sina Weibo will continue to impose a limit of 150 API Calls per day per account (Typically 2000-3000 API Calls were being made per account before res

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Capabilities and Limitations – Sina Weibo

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Scheduled Exports of the Editorial Calendar

In this article, you will learn how to set scheduled exports from the editorial calendar for repeating time intervals and save time by automating the export process.To Schedule an ExportClick the New Tab icon. Under the Sprinklr Marketing tab, switch to the Marketing section, then click Editorial Ca

Editorial Calendar

Scheduled Exports

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Scheduled Exports

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Personally Identifiable Information & Privacy Compliance

Data privacy could be a concern while dealing with the personal information of the user's data. Sprinklr is already compliant and listens to only publicly available data, but different organizations might have different sets of rules for viewing or sharing PII. Sprinklr provides you with multip

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Advanced Entities & Settings in Listening

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Visual Insights FAQs

This FAQ is designed to cover common questions about Sprinklr’s Visual Insights product.​What is the minimum character height in pixels that can be reliably recognized?There is no absolute minimum character height for reliable recognition, but accuracy tends to decrease with smaller sizes. For best

Visual Insights Frequently Asked Questions

Visual Insights FAQs

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FAQs

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X Dark Posts

This article will cover the capabilities of publishing and engaging on X Dark Posts. These dark posts don’t appear on a brand’s timeline but they can be very useful for promotion. What is X Dark Post?Dark posts are created when you create ads or use paid promotion. There are no organic dark posts be

Twitter

channel:twitter

Dark Post

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Advanced capabilities

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Standard Social Extracts

The Standard Social Extracts offer a means of extracting raw data of various social networks along with agent hygiene and performance data. These are presented in form of extracts compiling some of the most common use cases desired by clients - including the following reports:​​1. Case Extract2. Cas

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Data Extracts

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How to Install & Setup the Adobe Ads Integration (OAuth Method)

​Adobe Analytics setup is a straight forward process and it can be done by anyone who has admin access to the Adobe Analytics account Please follow the below steps and prepare all the metrics,dimensions and identify the unique identifiers to have a seamless experience during the configuration.Before

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Setting Up Adobe Analytics

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Budget/Pacing Anomaly Detection

Budget Anomaly Detection provides real-time alerts through email and platform notifications when anomalies in budget/end date or pacing is detected. It automatically detects issues like budget deviations, pacing deviations or changes in end dates that could lead to overspending and notifies us

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Ad Campaign Optimization

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Customizing Personas with Persona App Manager

A Persona App is a simplified interface designed specifically for a user that helps them manage their daily activities. In Sprinklr, a set of standard persona apps are available based on common use cases, across product suites that do not need any customization. The users might have various roles su

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Customising Personas with Persona App Manager

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Citrix Media Offloading & DTLS Support: Best Practices and Release Insights

1. Overview & FundamentalsCitrix Media Offloading is a technology used to optimize real-time audio and video in virtualized environments. Instead of routing all media streams through the virtual desktop or application server, the media is processed directly on the endpoint device and sent direct

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Call controls