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Create A Column For Retweets

Retweeting is the act of sharing another X user's posts. For a brand, it is a way of amplifying engagement and awareness about the brand posts. In this article, you will learn about how to create a column and keep a track of all retweets through engagement dashboards.​Note: The Retweet and Repl

social

Sprinklr Social

Channels - SES

Social - SES

+2

Knowledge Base Article

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Engage with your fans

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Reshare LinkedIn Posts from Sprinklr

You can now reshare LinkedIn posts from engagement dashboards in Sprinklr. Add your thoughts to fan posts and reshare them on company pages or brand profiles. You can reshare both LinkedIn Company page and LinkedIn Profile Account posts. Note: This capability needs specific set up. Get in touch wit

Engagement

LinkedIn

social

Reshare LinkedIn Posts

Knowledge Base Article

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Publish on LinkedIn

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Persona App Migration FAQs

Below is the list of the frequently asked questions related to Persona App migration.Frequently asked questionsDashboardsCan I make changes to the Dashboard created from the Template?Yes, a user can make changes to the Dashboard created using Template and edit any widget per the requirements. Will I

Persona App Migration FAQs

Insights

Persona App Migration

Knowledge Base Article

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FAQs

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Autofill Channel Details in Publisher​

While creating a message from the Message Publisher, autofill Account Type & Template details based on pre-defined conditions to eliminate manual effort with automation. How to set upClick the New Tab icon. Under the Platform modules, click Rule Engine within Collaborate.In the top right corner

Autofill

marketing

publishing

Autofill Rule

Knowledge Base Article

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Autofill Rules

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Activate Instagram Sharing in Advocacy

Starting with release 19.11.1, from 2nd December 2024, advocates will no longer be able to connect their personal Instagram profiles to the advocacy site. Due to a recent change from Meta, we are discontinuing the ability to connect and reauthorize Instagram personal profiles within Sprinklr Advocac

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Administration

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Adding Bitly URL Shortener in Sprinklr

Sprinklr allows you to shorten a web URL from within the publisher window. A shortened URL is the contraction of a long URL and it still directs you to the required page. Adding Bit.ly domain helps you to create your customized shortened link, which can be shared on Twitter, Facebook, and other soci

experience:space

Insights

social

bitly.com

+10

Knowledge Base Article

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URL Shorteners

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Add a LinkedIn Account

Adding a Linkedin account in Sprinklr allows you to view, engage with, publish to, and manage inbound and outbound messages. In this article, you will learn about how to add a LinkedIn  account in Sprinklr.StepsClick the New Tab icon () on your Sprinklr Platform, and look for Sprinklr Social tab.Und

Service

Knowledge Base Article

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Account Addition

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Setting Up Salesforce Outbound Message Event Workflow in CFM

This guide provides step-by-step instructions for setting up a Salesforce Outbound Message Event Workflow in CFM. The event triggers when an outbound message is received and the specified flow conditions in Salesforce are met. Introduction to Salesforce Outbound Message Event The Salesforce Outbound

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting Workflow Trigger Events

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Setting up a CFM Salesforce Connector

The out-of-the-box (OOTB) CFM Salesforce connector, found on the Sprinklr Integrations marketplace, enables you to connect your Salesforce account with Sprinklr for CFM-related purposes. This connector is designed to require only the most basic permissions, facilitating a quick and less intrusive in

Sprinklr Insights

New Article

26.4

Knowledge Base Article

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Setting Workflow Trigger Events

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Sub-Campaign Rules

SummarySub-Campaign Rules are initiated only on newly created Sub-Campaigns. If a Sub-Campaign rule is set up and enabled, and the conditions are met then the action setup takes place.How to Set-UpClick the New Tab icon and select Rule Engine under All Settings.In the top right corner of the Rule En

Conditions on Sub-Campaigns

Actions on Sub-Campaigns

Initiate Workflows on Sub-Campaigns

marketing

+4

Knowledge Base Article

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Sub-Campaign Rules

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Sprinklr Marketing: 18.8 Capabilities and Enhancements

Sprinklr's 18.8 release empowers businesses with enhanced AI, improved usability, channel expansion, consistent publishing and reporting, efficient content planning, and seamless project management for impactful customer experiences.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8 Summer Release (August)

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Setting up a Case Update Rule triggered Social DM distribution

This article describes how to create and configure a Social DM Distribution for sending survey invitations within private social care conversations in Sprinklr Service. The distribution defines the survey invite, delivery settings, and scheduling for post-care feedback. Creating the distribution is

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Social DM

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Sprinklr Copilot Features for Social

Sprinklr Copilot for Social is your smart assistant built to streamline the daily workflows of Social Media Managers and Reporting Analysts, from planning to reporting. Whether you're evaluating performance, uncovering content trends, or exploring platform features, Copilot empowers you to work

marketing

Insights

social

Service

Knowledge Base Article

 • 

Sprinklr Social

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Analyse Asset Usage in Ads Reporting

To Report on Assets in Ads ReportingClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.In the top right corner of the Ads Reporting window, click Add Widget.Provide a Name and select the desired Visualization Type for your widget.Under the Sele

marketing

Knowledge Base Article

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Create & Manage

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Sprinklr Service: Patch Changes (18.8.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8.1 (September)

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Topic Control in Smart FAQ Models

IntroductionTopic Control in Smart FAQ Models allows you to create and assign custom tags to various content sources. By leveraging these tags, you can train your models to provide precise responses, streamline the knowledge management process and improve the accuracy of your Smart FAQ Models.Consid

Service

Knowledge Base Article

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Advanced use cases

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Access New Third Pane Experience for Inbound Columns

What is New Third Pane Experience for Inbound Columns?The New Third Pane Experience for Inbound Columns provides a snapshot overview of the message along with the profile and conversations. It allows you to perform Quick Actions. Actions available may vary depending on the type a

experience:space

Engagement - SES

article:howto

New Third Pane

+7

Knowledge Base Article

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Message Third Pane

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Create custom dashboards in Quick Search to analyze data of your choice

Learn how to create a custom dashboard in Quick Search and use it to analyze the data of your choice.Quick Search (previously known as Listening Explorer) helps you search and analyze billions of conversations on social media and the web. Quick Search comes with 2 standard dashboard options – Resear

Insights

Knowledge Base Article

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How to use Quick Search?

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How to Tag Facebook Pages in Ad Creatives

Tag your Facebook pages in your creatives and get more visits from your potential customers.You can tag other Facebook Pages within your Ad Creatives in Sprinklr Marketing (Ads) to give your ad a better reach and visibility. This will allow you to tag additional pages to generate and collaborate con

marketing

Knowledge Base Article

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How to tag Facebook pages in Ad Creatives

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What are Ads Unique Metrics?

There are some metrics in the social channels which are termed as unique metrics. Unique Metrics give an accurate representation of how many distinct individuals viewed or acted on each entity level by discounting the redundant numbers you would otherwise report when an entity is viewed multiple tim

marketing

Knowledge Base Article

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What's Unique Metric