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Manage Naming Conventions: Share, Edit, Clone and Delete

Note: Sharing, Editing, Cloning and Deleting Naming Conventions require specific permissions. Contact your Workspace Admin if you do not have the required permissions. 1. Click New Tab. Under the Marketing Tab in Sprinklr Marketing, navigate to Plan > Planning and Reuse > Naming Conventions. ​

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Naming Conventions

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Voice Campaign Management

Track all the voice campaigns in a single view. Sprinklr's voice campaign management can help ensure high conversion rates through targeted outreach. Create a customized campaign with efficient dialer algorithms to ensure high productivity.Voice campaigns contain a high level of customizability rega

campaign management

Voice Campaigns

Voice

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Voice Campaign Creation

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How to Create an Intent Model: A Step-by-Step Guide

To learn about Intent Model, see What is an Intent Model?Before You StartWe recommend using the Default Issue Type Intent Model that has already been created by default rather than creating a new one.Steps for Creating an Intent ModelOpen the Conversational AI Persona App and go to "AI Tools&qu

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Set Up NLU Based Intents

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Roles and Permissions in Community

Roles and Permissions feature provides a user-friendly way to effortlessly manage access rights for your community members and brand administrators. With this feature, you can easily create custom roles tailored to suit the needs of your organization. A key benefit of the feature is the ability to g

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Roles and Permissions

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Manage your Request Forms

Request Forms can be managed from the list view of the forms. The list view includes various actions which are described below. You can navigate to the list view from Launchpad → Sprinklr Marketing → Marketing Section → Plan ​​→ Request Forms.Request Forms Overview#TermDescription1Create New Request

Request Forms

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Request Management

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Manage your Requests

Learn how to manage your requests from the "My Requests" production dashboard.How it WorksClick the New Tab icon. Under the Sprinklr Marketing tab, click Production Dashboards within Produce.From the Dashboard dropdown, go to Standard Dashboards and click on My Requests. Select the tab of the Requ

Request Forms

Requests

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Request Management

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Compare two different groups of clusters in Smart Theme Explorer

Learn how to use Compare Mode in Smart Theme Explorer to compare two different groups of clusters.​Sprinklr's Smart Theme Explorer helps you discover top themes automatically synthesized from conversations using unsupervised clustering. It provides you with an advanced comparison mode using whi

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How to use Smart Clusters?

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Raise Requests to submit new ideas for your marketing campaign or content

Marketing Managers, Content Managers and Campaign Marketers can generate ideas for new marketing campaigns, sub-campaigns and posts by generating requests from the wider Organisation.How it worksIn the top right corner of the Dashboard Menu bar, click the Publishing Options icon.Select the Raise Req

Request Forms

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Entities Creation from Requests

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Create a message from a Request

You can create a message out of a request and publish it on your channels.Note: A message can only be created out of a request which is submitted for a “Message” type of request formCreate a Message out of a RequestGo to the Request Management Dashboard via Production Dashboards.Open the tab of the

Message

Requests

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Entities Creation from Requests

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Create a Sub-Campaign from a Request

You can create a marketing Sub-campaign out of a request.Note: A Sub-campaign can only be created out of a request which is submitted for a “Sub-Campaign” type of request form.Create a Sub-Campaign out of a RequestGo to the Request Management dashboard via Production Dashboards.Open the tab of the r

Request Forms

Sub-Campaign

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Entities Creation from Requests

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Facebook Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Facebook within the Sprinklr platform. ​FunctionalitySupported on Sprinklr Web AppSupported on Sprinklr Mobile AppNotesPublishing CapabilitiesFor details on media recommendations, see Facebook Media Recommendations.Publish a single i

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Getting Started

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Getting Started with Authentication HSM Template for WhatsApp Business

If your mobile app provides users with the option to receive one-time passwords or verification codes via WhatsApp, you must utilize an authentication template.Authentication templates include:Fixed preset text: "<VERIFICATION_CODE> is your verification code."An optional security dis

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HSM - Authentication Templates

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Ad Asset FAQs

This article covers questions related to the Assets used in Ads, their authors and share settings.If I make an asset using an existing Asset from the DAM, does that affect the author or share settings on the Asset?No, author & share settings are not affected when an existing Asset is used in Ads

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Ads Creative Library: FAQs

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Introduction to Followers Network Report

Learn how to use Followers Network Report to unlock actionable audience insights to inform your overall audience and content strategy.As a brand manager, you want to know what accounts people talking about your brand follow in order to identify unknown competitors, similar brands to yours, etc.The F

Followers Network Reports

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Introduction to Followers Network Reports

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Import data through Excel Import

Sprinklr enables you to import user profiles from CSV or Excel files.You can add a CSV or Excel file containing all the audience profiles to be added to specific Profile Lists via Audience Profile in Sprinklr.Under Sprinklr Marketing, click Audience Profiles.​​​In the top right corner of the Audienc

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Import profiles through Excel

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How to Create and Use Ads Naming Conventions

​Naming conventions are an essential aspect of advertising, especially when it comes to organizing, tracking, and reporting campaigns. Using consistent naming conventions, advertisers can easily identify and sort through their campaigns, ad groups, and ads. This article provides a step-by-step guide

Advertising

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Configuration

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Team Monitoring Supervisor

This report is at a Team Monitor (Supervisor) level providing details on Agent Login activity & Status time maintained. This includes call performance details at the team level.Team Hygiene(Agent Time Utilization) - This section details the Login-Logout activity, Status Assignment & Un-Assig

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Supervisor Persona Reports

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What is ACW and its benefits? Why Sprinklr ACW?

After Call Work (also known as post-call processing) is the work a call center agent puts in after they complete a customer conversation. This work may include communicating a summary of the call and scheduling callbacks, among other things.How does ACW improve contact center performance Agent Perfo

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Understanding ACW and its benefits

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Select Account Groups in Engagement Dashboard Columns

Engagement Dashboards provide a customizable display of content from which you can view, engage, respond to, and take action on the content. Engagement Dashboards content is organized into columns. The configuration of engagement columns controls the content that is displayed in a given dashboa

Account Groups in Engagement Dashboard Columns

Account Groups in Engagement Columns

Select Account Groups in Engagement Dashboard Columns

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Getting started with Social Engagement

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Manage Global Profile Lists

Global Profile Lists allow Sprinklr users to make a curated group of users and save it as a list. Profile lists are available both at the Workspace-level and Customer-level. A list can fetch filters and tags from Profile Bios, Profile Statistics, and Profile Properties.From the Global Profile Lists 

manage global profile lists

Global Profile Lists

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Profile List