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Track Calls on IVR

Sprinklr collects and analyzes data from IVR in different formats. This data can include information such as call volume, call duration, menu selections, and call outcomes. This data can be used to improve the overall customer experience by identifying and addressing issues with IVR system as well a

Knowledge Base Article

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IVR Use Cases

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Add an Account

Add your accounts to manage all your activity across social media and messaging accounts from a single platform. A user can add multiple accounts across the same as well as different channels on Sprinklr.This article helps you with the steps for adding an account to the Sprinklr platform.​​Note: A w

Knowledge Base Article

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Manage Accounts

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Compose Facebook Carousel Ads

Showcase multiple products to your potential clients and gain more website visits from your ads.While composing Facebook Campaigns, you can create Carousel Ads (previously called Multi-Product Ads) in Ads Composer. Carousel Ads enable you to showcase up to ten products within a single ad unit on des

Knowledge Base Article

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Facebook Ad Formats

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Case SLA Report

The Case SLA Report is used to find each action-level report on a Case. This allows you to report on each agent assignment, Queue Removal, and brand response. The following actions are recorded in this Report, and the duration of each action can be calculated from Case creation, customer activity, o

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

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Glossary

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Email Care in Care Console

The default layout for email cases in Care Console shows the conversation widget in the expanded state for better readability. With this, agents can go through the conversation without scrolling much and get enough space for the reply box at the same time. ​The non-expanded state can also be configu

Knowledge Base Article

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Agent Desktop for Email Care

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Post Performance

Post performance refers to the effectiveness of individual posts on social media platforms, in terms of their impact on your target audience. Understanding post performance involves analyzing metrics such as reach, engagement, conversions, and click-through rates to determine how well each post is p

Knowledge Base Article

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Standard Reporting Dashboard

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Introduction to Care Console Layout Manager

Care console has customizable layouts and layouts are configured using record pages for Care Console for a given partner. Each record page has an ID, which is unique to each page. Each persona or group of agents can have different UI requirements, For Example - Team A might want to have a bigger con

Knowledge Base Article

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Introduction to Agent Desktop Layout

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Session Screen Manager

You have the capability to manage anonymous user session expirations, including configuring the session expiry screen, setting the inactivity duration before a session expires, and customizing alert screens.There are 2 types of sessions -Time Based Rule Based Time-based session Application

Knowledge Base Article

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Session Manager Builder

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Publish a 1 Click Ad Buy within Sprinklr Distributed

The 1 Click Ad Buy feature within Sprinklr Distributed allows admins to set up the configuration for Ad campaigns and create an Ad Buy to ensure that all the campaign creators (Distributed users) use the pre-configured values and communicate and advertise at a local level. The Distributed User has t

Create A 1 Click Ad Buy within Sprinklr Distributed

1 Click Ad Buy

Social - SES

DST - SES

+1

Knowledge Base Article

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Advertising & Marketing (Distributed User)

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Survey Settings

In the Settings tab, you can configure the Survey Details, Page Settings, Button Settings, Survey Link Settings, and Language Switcher Settings of your survey.Survey DetailsIt includes the name of the survey and its Active/Inactive status. Survey Base language serves as the base language for transla

Surveys

Knowledge Base Article

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Survey Builder

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Sprinklr Social: 20.2 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)

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Asset macros

Using macro, you can take an action or a set of actions on entities which help to automate tasks & reduce manual efforts. You can apply Asset macros on assets to take multiple actions on an asset the same way you can with other entity types. This article helps you with the steps to apply multip

Apply actions using asset macros

Apply macros on assets

Asset macros

Knowledge Base Article

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Asset classes with macros

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Sprinklr Social: 20.4.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

Knowledge Base Article

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20.4.1 Patch (11th May '25 Onwards)

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Managing Alerts

Monitoring AlertsIn Supervisor Console, there is a dedicated dashboard for monitoring alerts. Supervisors can navigate to the Alerts tab. These alerts are segregated into different categories according to the use case of the supervisor. These categories are shown in engagement streams where supervis

Knowledge Base Article

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Alerts Monitoring

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Navigate through the Persona Application

OverviewIn this article, we will talk about the different sections present in the conversational ai persona application.Let's BeginSwitch to the Conversational AI Applications tab where you can either create a new application or make changes to the existing ones.Click the desired application ca

Knowledge Base Article

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Conversational AI Persona Application

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Product Recommendation Node

OverviewProduct Recommendation node is used to provide personalized suggestions or recommendations to users based on their preferences or needs. The Product Recommendation node enhances the user experience by assisting customers in finding suitable products or services, increasing engagement and imp

Knowledge Base Article

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Nodes in a Dialogue Tree

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Identify crisis events proactively with Smart Alerts

Never miss out on critical trends in your business and get alerted in real time.Powered by Sprinklr Intuition, Smart Alerts analyze conversations around your brand and alert your team when anomalies are detected on metrics of your choice. Based on historical data, the algorithm recognizes trends in

Identify Crisis Events

Smart Alerts

Knowledge Base Article

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Introduction to Smart Alerts

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Flutter - v13.0.1

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion and tar

Knowledge Base Article

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Flutter 13.0.1

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Add External REST API in Sprinklr

Sprinklr enables you to configure External REST APIs directly within its platform, removing the need for custom development. The External API module provides the flexibility to switch between SOAP and REST API protocols.This guide will walk you through the process of connecting a REST External API i

20.10

Sprinklr Integrations

Updated Article

Knowledge Base Article

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Configure an Extension in Sprinklr

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Installing on Web

Live Chat can be implemented on websites/blogs/forums by adding a Javascript code on the website. The one-time javascript code embeds the chat automatically on the website. If the website has multiple pages, the javascript code should be embedded in all the pages, preferably near the bottom of the p

Knowledge Base Article

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Website Installation