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Getting Started with Knowledge Base Builder

The Knowledge Base Builder is your central hub for managing all content-related resources. From this page, you can create and maintain articles and Categories, configure Content Templates, define Content Variables, manage Language Settings, and handle Nominated Messages. It provides a unified interf

Sprinklr Service

20.7.1

Updated Article

Knowledge Base Article

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Introduction to Sprinklr Knowledge Base

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Highlights of Supervisor Console

Live MonitoringReal-time Agents monitoring: The console provides real-time monitoring of customer interactions and agent activities, allowing supervisors to quickly identify areas for improvement and make informed decisions. Supervisors can listen in on live calls, whisper or barge in to provide sup

Knowledge Base Article

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Introduction to Supervisor Console

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Restrict an asset

There might be a scenario when you have planned to use a certain asset for a specific campaign or post and do not want it to be used in any other campaigns. In this case, you can leverage the Sprinklr feature to restrict assets which provides you additional control and governance over your assets. T

DAM - SES

Restrict asset

Asset Restriction

Restrict an asset

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Knowledge Base Article

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Manage assets

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Compose Meta Marketing Messages for WhatsApp

The Marketing Messages objective in Meta campaigns helps you deliver marketing messages to people more likely to engage in conversations with your business on WhatsApp. You can create and manage these campaigns directly from Sprinklr. In this article, we’ll guide you through creating a Marketing Mes

Knowledge Base Article

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Facebook Ad Formats

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Permission control on assets

Sprinklr provides the ability to assign appropriate user permissions which will prevent unintended access to create & view assets in asset manager. Using asset permissions, you can also control which users can take actions including export, download and import assets.This article covers Role-ba

DAM - SES

Permission control on assets

assets permissions

Social - SES

Knowledge Base Article

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Manage assets

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Refetch Expired Media in UGC

Issues Here are some of the issues related to the channel that have been identified: Media expiration: Media fetched using hashtag-based or keyword-based listening may expire at random intervals due to actions taken by Meta, causing issues in publishing where only the preview of the post is sent wit

Social - SES

UGC - SES

Knowledge Base Article

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Advanced Use Cases

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Different components of Story Cards

Cover Image and Title: The cover image and headline of the story card are derived from the article which emerged first in the story. The image and title gets updated when an article with higher MOZ rank is added to the story. If the primary article does not contain any image, a default image is prov

Knowledge Base Article

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Media Stories

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Social Analytics Common Metrics and Dimensions

IntroductionReporting metrics and dimensions in Sprinklr are tools used to measure the success of social media campaigns and strategies.Metrics are numerical measurements that quantify performance, such as engagement rate, reach, and impressions. They help businesses understand how well their conten

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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Configure API Node in Sprinklr IVR

The Configure API node in Sprinklr IVR enables integration with external systems to fetch data and execute actions. This guide provides a step-by-step configuration process and explains each technical field and parameter in detail.PrerequisitesBefore configuring the API node in IVR, ensure the follo

Knowledge Base Article

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How to Setup Business Logic

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Publish to Link in Bio Site

Sprinklr Link in Bio allows you to add your existing Instagram/TikTok posts to your Link in Bio feed. In addition, you can create an "Only Link in Bio" post, which will be added to your LiB feed but not on the Native channel feeds. These posts can be used to highlight campaigns, products,

Link in Bio - SES

Link in Bio

Social - SES

Knowledge Base Article

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Getting started with Link in bio

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Pinterest Channel Capabilities and Limitations

Pinterest CapabilitiesCapabilitiesSprinklr SupportedNotesChange Profile PhotoNoAPI LimitationChange Board Cover PhotoNoAPI LimitationPublish PhotoYesPublish VideoYesPublish LinkYesEdit Board name and/or descriptionNoAPI LimitationLike PinsNoAPI LimitationRepin a PinNoAPI LimitationReply to a Comment

Pinterest

Capabilities and Limitations

Knowledge Base Article

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Pinterest Capabilites

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Troubleshooting Guide for Unified Analytics

Some Common Facts on Unified Analytics You might experience a slight discrepancy between the source reports (Social Analytics/Paid) and Unified Analytics as Unified Pipeline runs every 6 hours. To help you better understand if the Unified data is up-to-date, we have added a notification mentioning t

Knowledge Base Article

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Advanced Use Cases

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Email Alerts for Content in Advocacy

You can set smart email alerts for the content you've created within the Rule Engine. This will make it easier to connect with your advocates by sending them weekly and monthly newsletters. This capability will increase your brand visibility, improve your brand recognition and provide you with

Publish Emails

Advocacy

Advocacy - SES

advocates

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Knowledge Base Article

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Enablements

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"Source Creation Type" Dimension Details

Source Creation TypeIn Paid Reporting, the dimension "Source Creation Type" can be used to show where an Ad was originally made, in order to help measure platform adoption.Definitions of the ValuesValueMeaningNative: Auto ImportBuilt and optimized in native channel platforms.Native: Manage

Knowledge Base Article

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Source Creation Type Dimension Values

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How to Edit a Custom Field

To edit a Custom FieldClick the New Tab icon and go to All Settings. Under Manage Workspace, click on Custom Fields.On the Custom Fields window, hover over to the Options icon alongside the Custom Field for which you want to edit the details and click on Edit. ​Make the desired changes to the custom

Knowledge Base Article

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Create & Manage

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What are Tasks?

Tasks are action items assigned to specific users or the system itself. User Tasks assign tasks to users, user groups, or task queues to be completed while Service Tasks initiate automated tasks.

Task

Knowledge Base Article

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Getting Started with Tasks

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Sprinklr URL Shortening Capabilities

Sprinklr provides a Uniform Resource Locator (URL) shortening utility, spr.ly, which combines the functions of existing URL shortening services, such as bit.ly, or ari.ba along with the capabilities suited for an enterprise client’s specific needs. The following are the advantages of

experience:space

Custom Link Library

URL shortening

product:platform

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Knowledge Base Article

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URL Shorteners

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Metrics and dimensions: Use cases

As PR and Corporate Comms professionals, your key job function is Reputation, i.e. the brand image that you work hard to build and the brand perception that others have. And effective Reputation management begins with measuring your PR efforts accurately. Releasing press releases or having articles

Knowledge Base Article

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Metrics & Dimensions

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Global and Workspace Users

User types in the Sprinklr Platform are divided into four levels, shown below from the highest level of access to the lowest level of access.Note: Workspace-level roles override Global-level roles.Global AdminGlobal UserWorkspace AdminWorkspace UserGlobal Admin Global Admin CapabilitiesGlobal Admin

Knowledge Base Article

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Advanced Capabilities

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Pinterest reporting glossary

In this article, you learn about all the reporting metrics & dimensions available for Pinterest.Pinterest account metricsMetricsDescriptionPinterest User Board CountThe number of Boards by the Pinterest Account.Pinterest User FollowersThe number of Followers of the Pinterest Account profile. Thi

Pinterest

Reporting

Knowledge Base Article

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Engage, publish and report on Pinterest