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Survey Analytics Overview

The Analytics Module provides a robust set of tools designed to analyze survey data across various use cases and organizational hierarchies. It includes:Standard Analytics Feed: An auto-generated report offering quick survey insights, powered by AI for hypothesis validation and text analytics.Custom

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Analytics Overview

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View Branded Content (Paid Partnership Collaborations) for Instagram on Engagement Dashboard

The branded content (paid partnership collab posts) feature helps you leverage the content created by influencers to attract more traffic to your Instagram page.You can now collaborate with creators on Instagram and view branded content created by them through your accounts. Enablement note: To see

View Branded Content for Instagram on Engagement Dashboard

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View Instagram Branded Content on Engagement Dashboard

Knowledge Base Article

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Create an Instagram Column in Engagement Dashboard

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User groups

User groups are a collection of users. You can use user groups to segment users and make bulk actions on them, like giving permission to a user group at once, putting a user group in an assignment queue, etc.A user can belong to multiple user groupsThere are two types of user groups in SprinklrStati

Service

Knowledge Base Article

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Sprinklr Service Glossary

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Guided Workflow nodes

​The various system actions that are supported in the guided workflow are as follows:​Note: AI-Based Script GeneratorThis feature leverages Sprinklr's AI+ capabilities to enhance the use of Groovy scripts within Guided Workflows. You can generate Groovy scripts, summarize existing ones, debug issues

Service

Knowledge Base Article

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Creating a Guided Workflow

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Set User Language

Sprinklr platform can be displayed in a number of languages. The platform's language display is set at the user level and can be changed by a Customer or Workspace Administrator. This article shares steps to set the user language.Supported Platform LanguagesBy default, the platform language is

social

Knowledge Base Article

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Getting started

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How to Use Peer to Peer Chat?

The Peer-to-Peer Chat feature is an integrated communication tool that enables seamless internal messaging, eliminating the need for external chat applications. It allows care agents, supervisors, administrators, and quality managers to collaborate efficiently within the Sprinklr platform. Permissio

Service

Knowledge Base Article

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Peer to Peer Chat

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IP Access Control List

The IP Access Control List (ACL) in Sprinklr VoiceConnect enables you to restrict SIP traffic to a set of trusted IP addresses. This setup is a key security measure to prevent unauthorized SIP requests from reaching Sprinklr’s voice infrastructure. Only the IP addresses you specify in this ACL can i

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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IP Access Control List

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Overview

A new AI-everywhere offering that unifies proprietary AI from Sprinklr with OpenAI’s generative AI, Sprinklr AI+ brings generative AI to customer experience with a commitment to enterprise-level governance, security, and data privacy. It unifies the best of both worlds - 1. Sprinklr’s in-house AI, b

Sprinklr AI+

ChatGPT

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Knowledge Base Article

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Getting Started

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Ad Comment Moderation for LinkedIn

Learn about the new LinkedIn comment moderation capabilities in Sprinklr and how you can use them to monitor and manage all comments and replies within Sprinklr.What Comments can we get?What actions can we take?NotesThe table below provides you with information about the types of comments that can b

LinkedIn

marketing

Ad Comment Moderation

Advertising

Knowledge Base Article

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LinkedIn

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Meta Conversion API Integration for WhatsApp

Sprinklr enables seamless integration between WhatsApp Business Messages and Meta’s Conversion API, providing closed-loop performance tracking for Click-to-WhatsApp (CTWA) campaigns.With this integration, brands can automatically transmit conversion events from WhatsApp conversations, whether bot-dr

Service

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Conversion API Integration

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WhatsApp Official Business Account (Blue tick)

The WhatsApp Official Business Account (Blue tick) is a verified badge that confirms a brand’s legitimacy and reliability. If your WhatsApp account is an Official Business Account (OBA), there will be a blue tick beside the displayed name in the contacts view. ​Note: The verified badge was earlier r

Service

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WhatsApp Official Business Account (Blue tick)

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Reporting of PII Masking

Note: This feature applies only to the Universal Message Masking template.You can now generate message-level reporting for the number of cases masked using the Masking Configuration in the Reporting Dashboard. This helps you evaluate template performance and test accuracy for debugging scenarios by

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Knowledge Base Article

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Masking Templates

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Reporting Dashboard Usage

The Reporting Dashboard Usage Report is a type of analytics report that tracks how users interact with reporting dashboards within a platform or application. It helps organizations understand who is using dashboards, how often, and in what ways, providing valuable insights into user engagement, adop

Service

Knowledge Base Article

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Detailed Dashboards

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X Pro Media

This document provides information for the X Pro Media accounts, which provides whitelisted applications to use advanced capability for videos on X. You can now use enhanced media privileges in Sprinklr with this direct integration to X Pro Media API, this article covers details on the same.Key Feat

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Knowledge Base Article

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Advanced capabilities

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How to create a custom MM&A dashboard?

Click the New Tab icon. Under Sprinklr Insights, click Media Insights within Learn. ​On the Media Insights window, click on Story Dashboards in the left pane. ​Click the dropdown icon against the dashboard name in the top left corner, and click Create Dashboard. ​On the Create Dashboard popup window

Insights

Knowledge Base Article

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Dashboard setup

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Share workspace rules with relevant User/User Groups

You can share workspace rules with relevant User / User Groups. Previously, sharing a rule capability was only supported for Customer Rules, we have extended the same capability for Workspace Rules.Note that if share settings are updated, then the rule is only visible to the following:Rule OwnerShar

workspace

User

Workspace Rules

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+3

Knowledge Base Article

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Introduction to Rule engine

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How to See Ad Account Deactivations in Ads Reporting

Previously, users faced significant challenges due to the lack of visibility into deactivated Ad Accounts, leading to disruptions in Ads publishing. This issue has been addressed through the implementation of custom reporting for Account Deactivation.​Now, users have access to comprehensive informat

marketing

Knowledge Base Article

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Advertising Accounts and Permissions Video Overview

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API Testing

API testing is a set of quality assurance actions that include making calls to an API endpoint, getting API responses, and validating API status codes, response times, and data against predefined rules. To test an API in SprinklrClick the New Tab icon . Under the Platform Modules, click All Settings

Test an API

API Testing

Service

Knowledge Base Article

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Configure an Extension in Sprinklr

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Add Facebook Business Manager Account to Sprinklr

Facebook Business Manager allows you to manage ad accounts, pages, and people having access to them, all in one place. The data for Product Catalogs and Pixels are available at the Business Manager level on Facebook. Hence, you are required to add your Facebook Business Manager account in Sprinklr t

Service

Knowledge Base Article

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Account Addition

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Create a Guided Workflow

This article provides information on creating a Guided Workflow and its basic configuration options. ​​Standard Guided Workflow TemplatesWhen Guided Workflows are enabled in a partner environment, standard templates for the most common use cases, such as web forms with and without

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Guided Workflow Manager