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Upgrade to HTTP/2 or HTTP/3

If you are currently using HTTP/1.1, upgrading to HTTP/2 or HTTP/3 is highly recommended. This upgrade introduces substantial advancements over HTTP/1.1, such as optimized website performance and a seamless user experience. Upgrading to HTTP/2 or HTTP/3 will help optimize your website's speed,

Knowledge Base Article

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Troubleshoot & FAQs

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Manage Shift Patterns in Sprinklr WFM

Sprinklr WFM’s Shift Patterns allow Administrators and Workforce Managers to create and manage structured weekly Shift templates for agents. Patterns involve scheduling employees for different Shifts at varying times throughout the week, which ensures continuous operations, prevents employee burnout

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Manage Schedule Policies

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Review Shift Change Requests

Prerequisites for reviewing Shift Change requests:Workforce Management should be enabled for the environment.You must have access to the Workforce Manager Persona App.View and Manage permissions under the Shift Change Request section in the Workforce Management module.Follow these steps to review Sh

Knowledge Base Article

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Shift Change

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Ads Dashboard Navigation & Actions Available

Dashboard ActionsOn the Ads Reporting Dashboard window, hover over the Options icon  in the top right corner of the dashboard. Dashboard Header ActionsBefore Entering Edit ModeAfter Entering Edit Mode​Dashboard Actions — Field Descriptions#Header ActionDescrip

Knowledge Base Article

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Dashboard

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How to get started with Benchmarking?

Competitive Insights & BenchmarkingCollecting and analyzing competitor data is a time-intensive and often challenging task for brand managers, marketing teams, content creators, and market researchers. These personas face multiple challenges while trying to conduct competitive analysis on social

Benchmarking

Get Started with Benchmarking

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What is Benchmarking?

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Getting Started for Administrators

As an Administrator, your role is vital in ensuring the smooth operation and management of the workforce. This guide provides an overview of the key tasks you'll be managing.Manage Workloads and Staffing PresetsSet up and manage Workloads and Staffing Presets to ensure optimal resource allocati

Knowledge Base Article

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Getting Started for Administrators

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Instagram as a Benchmarking source

Instagram is a photo and video-sharing social networking service that allows users to upload media that can be edited with filters and organized by hashtags and geographical tagging. Posts can be shared with publicly or preapproved followers. Users can browse other users' content by tag and loc

Instagram Data

Instagram as a Benchmarking Source

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Instagram

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Threads Reporting Glossary

Post InsightsMetricsSprinklr Space SupportedDescriptionThreads Post Total ViewsYesThe number of times your post was viewed. This is a lifetime value.Threads Post Total LikesYesThe number of likes on your post. This is a lifetime value.Threads Post Total RepliesYesThe number of replies on your post.

Knowledge Base Article

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Threads

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Create a Message Idea

Learn how to create Message Ideas which are content placeholders that do not require full message details such as the actual message content, details, and targeting. Create Message IdeaIn the top right corner of the Navigation Bar click the Publishing Options icon and select Create Message Idea from

Message Idea

publishing

Knowledge Base Article

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Content Creation

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Reddit capabilities and limitations

Get familiar with all the capabilities and limitations of Reddit as a social channel.Reddit hosts online conversations among more than 330 million monthly users in nearly 150,000 active communities. With its broad reach, extensive user base, and diversity of conversation, Reddit offers a unique oppo

Knowledge Base Article

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Getting started with Reddit

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TikTok Content Listening

TTikTok has become a critical platform for brand engagement, making it essential for businesses to track how their brand is being mentioned and discussed. Our TikTok Listening Dashboard simplifies tracking by fetching all videos and comments that mention your brand’s TikTok Business account using @m

Knowledge Base Article

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Tiktok

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Different types of Data Connectors

This article aims to provide an overview of the various types of data connectors available in Sprinklr, including FTP, S3, API, and CRM tools. By understanding these connectors, businesses can effectively leverage them to streamline data ingestion and drive more impactful marketing campaigns. ​FTP (

Knowledge Base Article

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Connectors in Data Collection

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Agent Copilot Capabilities

Once the Agent Copilot widget is configured in your Care Console, it becomes available for agents during customer interactions. The widget offers a set of AI-driven capabilities designed to improve response accuracy, reduce handling time, and assist agents in real-time. Note: Contact your Success Ma

Knowledge Base Article

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Agent Copilot Capabilities

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Instagram Post Insights

You can leverage Instagram insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, videos, reels and live videos that you've created to see how each one performed

Knowledge Base Article

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Reporting Glossary

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Reporting of PII Masking

Note: This feature applies only to the Universal Message Masking template.You can now generate message-level reporting for the number of cases masked using the Masking Configuration in the Reporting Dashboard. This helps you evaluate template performance and test accuracy for debugging scenarios by

Knowledge Base Article

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Masking Templates

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YouTube Video Insights

You can leverage YouTube insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories and videos that you've created to see how each one performed and how people engaged

Knowledge Base Article

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Report on YouTube activities

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Select Metrics and Dimensions

Reporting metrics and dimensions in Sprinklr are tools used to measure the success of social media campaigns and strategies.Metrics are numerical measurements that quantify performance, such as engagement rate, reach, and impressions. They help businesses understand how well their content is perform

Reporting

Knowledge Base Article

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Set up Reporting Widgets

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Advanced Use Cases of Audit Assignment Types

Assign Cases to the User Manager for EvaluationYou can assign cases to the agent's manager for evaluation by first copying the agent's manager into a case custom field using the copy action. Then, assign that case to the manager for evaluation.1. Create a Case Update rule to retrieve the last engage

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Automated Sampling and Allocation

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User Roles and Permissions

Get familiar with all the roles and permissions available for the Location Insights module.To make sure that new users in your Sprinklr environment are set up with the appropriate access and capabilities within Location Insights, you want to ensure that their role is granted the right permissions. T

Knowledge Base Article

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User Roles and Permissions

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Configuration of Secure Forms

On PCI-compliant Sprinklr Live Chat, you can send Secure Forms that allow for sensitive and confidential information to be passed from a customer to an agent within a secure environment. For example, customers might need to provide their credit card information or PII information as a part of an ide

Knowledge Base Article

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PCI Compliant Secure Forms